W . d e l l . c o m s u p p o r t . d e l l . c o m
 January HR675
 Contents
 Installing the Front Bezel
Responding to Error Messages Using the System Setup Program
Entering the BMC Setup Module BMC Setup Module Options
Memory Information Screen
 Removing the System Cover Installing the System Cover
Removing the Diskette Drive Installing a Diskette Drive
 Remote Access Controller Card RAC
Removing an Expansion Card Installing an Expansion Card
Installing a RAID Battery
Internal USB Memory Key Connector
 123
Safety First-For You and Your System 133
133
124
 Troubleshooting System Memory 146
Troubleshooting a Wet System 141
Troubleshooting the System Battery 143
Using Dell PowerEdge Diagnostics Contents
 164
System Diagnostics Features 163
167
167
 Contents
 Other Information You May Need
About Your System
 Accessing System Features During Startup
 Front-Panel Features and Indicators
Front-Panel Features and Indicators About Your System
 System, the system performs a
System, the power is turned off
Device driver errors when using
Is turned off. If the system is not
 Been powered on
LCD panel displays an error code
AC power and an error has been
Management software
 Back-Panel Features and Indicators
Connecting External Devices
NIC connectors Video connector Serial connector
 Green indicates that the power supply is operational
Power Indicator Codes
Redundant Power Supply Indicators Function
Providing DC power to the system
 NIC Indicator Codes
Link indicator
 NIC Indicator Codes
LCD Status Messages
 E1114 Temp Ambient
E1000
Call Support
E1115 Temp Planar
 E1229
E1226 PCI Rsr
PwrGd
E122A
 E1418
E1414
Thermtrip
Presence
 E1421 CPU Init
E141F CPU Protocol
E1420 CPU Bus Perr
E1422 CPU Machine
 E1711 PCI Perr B##
E1624
E1710 Channel
## F##
 Err B## D##
E1810 HDD ## Fault
E171F Pcie Fatal
Err Slot #
 Controller E2017 Timer Fail
E2011 Mem Config
E2013 Shadow Bios
E2018 Prog Timer
 E2020 CPU Config
E201E Post Mem Test Bios Post memory test failure
E201F Drac Config
E201C SMI Init
 E2112 Mem Spare
Disable Dimm
E2111 SBE Log
I1910 Intrusion
 I1916 Video Off
Solving Problems Described by LCD Status Messages
Removing LCD Status Messages
W1228 Romb Batt
 System Messages
 Configuration
Memory is disabled than one Dimm is
Update Remote
Bios Update Attempt
 Access Controller
Reset failed
Error Remote
Error
 Keyboard data line
Manufacturing mode
Keyboard Controller
Keyboard stuck key
 No timer tick
No boot device
No boot sector on
PCI Bios failed to
 Read fault Requested sector not found
PCIe Fatal Error
Reset Slot n
Update attempt
 Timer chip counter
Seek error
Please run Setup
Sata Port n drive
 Operation honored
TPM configuration
Protected mode
TPM failure
 Code update loaded
Error has caused
System reset
Mode change from
 Configurations
Installed memory
Configuration is
Not optimal. For
 Diagnostics Messages
Alert Messages
 Entering the System Setup Program
Responding to Error Messages
 Using the System Setup Program
System if any changes were made
 System Setup Options
Main Screen
 On the hard drives installed in your system
Or DVD drive see Sata Configuration Screen on
Boot Sequence
Cache size, and so on see Table
 Memory Information Screen
 CPU Information Screen
 Sata Configuration Screen
Displays the family, model, and stepping
Specified processor
 Set to Disabled, the timer is not initialized
NIC1 default Enabled
Boot, and Disabled. PXE support allows the system to
Integrated Devices Screen
 Serial Communication Screen
 System Security Screen
 Bypasses pre-boot measurements
When set to Off default, presence of the TPM is not
Stores the pre-boot measurements compliant with
At default settings
 Exit Screen
 System and Setup Password Features
Using the System Password
 Using the System Setup Program
 Using the System Setup Program
 Using the Setup Password
 Disabling a Forgotten Password
Baseboard Management Controller Configuration
See Disabling a Forgotten Password on
 Entering the BMC Setup Module
BMC Setup Module Options
 Installing System Components
Installing System Components
 Recommended Tools
Inside the System
 Control panel Optical drive Installing System Components
System memory modules
Drive release latch
 Front Bezel
Inch drive bay Diskette drive Front bezel
Inch hard drive bays System board Expansion-card cover
 Using the system key, unlock the front bezel if locked
Removing the Front Bezel
 Installing the Front Bezel
 Tab notch Insert tab Screws Installing System Components
Front Bezel Inserts
Removing a Front Bezel Insert
 Installing a Front Bezel Insert
System Cover
Removing the System Cover
 Installing the System Cover
Foot
 EMI Fillers
Removing an EMI Filler
 Installing an EMI Filler
Processor Airflow Shroud
 Removing the Processor Airflow Shroud
Expansion card cover
 Release tab Tab slots Installing System Components
 Replace the system cover see Installing the System Cover on
Redundant and Non-Redundant Power Supplies
Installing the Processor Airflow Shroud
Alignment guide
 Removing a Redundant Power Supply
 Removing and Installing a Redundant Power Supply Locking tab
Cable retention bracket Installing System Components
 Installing a Redundant Power Supply
Removing a Non-redundant Power Supply
 Screw Installing System Components
 Removing a Hot-Pluggable Hard Drive
Installing a Non-Redundant Power Supply
Hard Drives
Remove the front bezel see Removing the Front Bezel on
 Installing a Hot-Pluggable Hard Drive
 Installing System Components
 Removing a Cabled Hard Drive
Hard drive
 Blue tabs
 Installing a Cabled Hard Drive
 Hard drive bracket
 Configuring the Boot Device
Diskette Drive Optional
Removing the Diskette Drive
 15. Removing and Installing a Diskette Drive Diskette drive
Drive release latch Installing System Components
 Installing a Diskette Drive
 Installing System Components
 Optical and Tape Drives
Removing an Optical or Tape Drive
 Scsi power cable Installing System Components
 Sata power cable
 Installing an Optical or Tape Drive
 19. Installing Optical or Tape Drive Shoulder Screws
 Expansion Cards
Removing an Expansion Card
 Expansion card Installing System Components
 Installing an Expansion Card
 SAS Controller Card
Removing a SAS Controller Card
 Installing a SAS Controller Card
 Installing System Components
 RAID Battery
Removing a RAID Battery
 21. Installing and Removing a RAID Battery RAID battery
100
 Insert the RAID battery into the battery carrier see Figure
Remote Access Controller Card RAC
Installing a RAID Battery
Removing the RAC Card
 RAC card cable connectors 2, but only connector 2 is used
 Installing a RAC Card
103
 Internal USB Memory Key Connector
Installing the Optional Internal USB Memory Key
 105
 Cooling Fans
Removing the Expansion Card Fan
 Installing the Expansion Card Fan
107
Securing slots
 Removing the System Fan
 Installing the System Fan
109
 Memory Module Installation Guidelines
System Memory
 111
Sample Memory Module Configurations Total
Removing Memory Modules
512 MB 12 GB 24 GB
 26. Installing and Removing a Memory Module Memory module
Memory module socket Alignment key
 Installing Memory Modules
113
 Processor
Removing the Processor
 115
Release levers Thermal grease
 Socket release lever
 Installing the Processor
117
 System battery is a 3.0-volt V, coin-cell battery
System Battery
Removing the System Battery
118
 29. Replacing the System Battery
119
 Removing the Chassis Intrusion Switch
Chassis Intrusion Switch
Installing the System Battery
120
 Installing the Chassis Intrusion Switch
Intrusion connector on system board
121
 Power Supply Distribution Module
Removing the Power Supply Distribution Module
122
 Installing the Power Supply Distribution Module
123
Release tab
 SAS Backplane
Removing the SAS Backplane
 Securing slots SAS connector Backplane connector
125
 Control Panel Service-only Procedure
Installing the SAS Backplane
Removing the Control Panel
 127
Screws Control panel
 System Board Service Only Procedure
Installing the Control Panel
Removing the System Board
 129
 Installing the System Board
System board securing slots
 131
 132
 Start-Up Routine
Safety First-For You and Your System
Management software Documentation Monitors power indicator
Start-Up Routine Indications Look/listen for Action
 Monitor is not working properly Video memory is faulty 134
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Checking the Equipment
 Troubleshooting the Keyboard or Mouse
135
 Close the system. See Installing the System Cover on 136
 137
 Troubleshooting a Serial I/O Device
Troubleshooting a USB Device
 139
 Troubleshooting a NIC
NIC cannot communicate with network
 Troubleshooting a Wet System
Liquid spilled on the system Excessive humidity
141
 Troubleshooting a Damaged System
System was dropped or damaged
 Troubleshooting the System Battery
Troubleshooting Redundant Power Supplies
143
 Action
 Troubleshooting System Cooling Problems
Troubleshooting a Fan
145
 Troubleshooting System Memory
 147
 Troubleshooting an Internal USB Memory Key
System cannot read data from a USB memory key
 Troubleshooting a Diskette Drive
Error message indicates a diskette drive problem
149
 Troubleshooting Your System
 Troubleshooting an Optical Drive
151
 Troubleshooting a Scsi Tape Drive
 Troubleshooting a Hard Drive
153
 Action
 Troubleshooting a Hot-pluggable Hard Drive
155
 Troubleshooting Your System
 Troubleshooting a SAS or SAS RAID Controller
157
 Troubleshooting Your System
 Troubleshooting Expansion Cards
159
 Troubleshooting Your System
 Troubleshooting the Microprocessor
161
 Troubleshooting Your System
 Running the System Diagnostics
Using Dell PowerEdge Diagnostics
System Diagnostics Features
163
 When to Use the System Diagnostics
Running the System Diagnostics
 Selecting Devices for Testing
System Diagnostics Testing Options
Using the Custom Test Options
165
 Selecting Diagnostics Options
Viewing Information and Results
 System Board Connectors
Jumpers and Connectors
 PCIe x4 connector slot
PCI-X connector slot
PCIe x8 connector slot
PCIe x8 connector slot 1 reserved for
 169
 System battery
Jumper Settings
SAS hard drive activity LED connector
170
 SAS Backplane Board Connectors
171
 Backplane connector Power connector
172
Release pin
 173
 174
 Contacting Dell
175
Getting Help
 176
 177
Amperes AC Alternating current
 178
Celsius
 179
 180
 181
 182
 183
 184
 185
 System diskette See bootable diskette System memory See RAM
186
TCP/IP Transmission Control Protocol/Internet Protocol
 187
 188
 189
Index
 Index
 Indicators
Mouse troubleshooting Jumpers, 167
Connectors
Troubleshooting
 Password disabling, 173 setup, 56 system
Post
 193
 Upgrades processor
USB