W . d e l l . c o m s u p p o r t . d e l l . c o m
January HR675
Contents
Entering the BMC Setup Module BMC Setup Module Options
Responding to Error Messages Using the System Setup Program
Installing the Front Bezel
Memory Information Screen
Removing the Diskette Drive Installing a Diskette Drive
Removing the System Cover Installing the System Cover
Installing a RAID Battery
Removing an Expansion Card Installing an Expansion Card
Remote Access Controller Card RAC
Internal USB Memory Key Connector
133
Safety First-For You and Your System 133
123
124
Troubleshooting the System Battery 143
Troubleshooting a Wet System 141
Troubleshooting System Memory 146
Using Dell PowerEdge Diagnostics Contents
167
System Diagnostics Features 163
164
167
Contents
About Your System
Other Information You May Need
Accessing System Features During Startup
Front-Panel Features and Indicators About Your System
Front-Panel Features and Indicators
Device driver errors when using
System, the power is turned off
System, the system performs a
Is turned off. If the system is not
AC power and an error has been
LCD panel displays an error code
Been powered on
Management software
NIC connectors Video connector Serial connector
Back-Panel Features and Indicators
Connecting External Devices
Redundant Power Supply Indicators Function
Power Indicator Codes
Green indicates that the power supply is operational
Providing DC power to the system
Link indicator
NIC Indicator Codes
LCD Status Messages
NIC Indicator Codes
Call Support
E1000
E1114 Temp Ambient
E1115 Temp Planar
PwrGd
E1226 PCI Rsr
E1229
E122A
Thermtrip
E1414
E1418
Presence
E1420 CPU Bus Perr
E141F CPU Protocol
E1421 CPU Init
E1422 CPU Machine
E1710 Channel
E1624
E1711 PCI Perr B##
## F##
E171F Pcie Fatal
E1810 HDD ## Fault
Err B## D##
Err Slot #
E2013 Shadow Bios
E2011 Mem Config
Controller E2017 Timer Fail
E2018 Prog Timer
E201F Drac Config
E201E Post Mem Test Bios Post memory test failure
E2020 CPU Config
E201C SMI Init
E2111 SBE Log
Disable Dimm
E2112 Mem Spare
I1910 Intrusion
Removing LCD Status Messages
Solving Problems Described by LCD Status Messages
I1916 Video Off
W1228 Romb Batt
System Messages
Update Remote
Memory is disabled than one Dimm is
Configuration
Bios Update Attempt
Error Remote
Reset failed
Access Controller
Error
Keyboard Controller
Manufacturing mode
Keyboard data line
Keyboard stuck key
No boot sector on
No boot device
No timer tick
PCI Bios failed to
Reset Slot n
PCIe Fatal Error
Read fault Requested sector not found
Update attempt
Please run Setup
Seek error
Timer chip counter
Sata Port n drive
Protected mode
TPM configuration
Operation honored
TPM failure
System reset
Error has caused
Code update loaded
Mode change from
Configuration is
Installed memory
Configurations
Not optimal. For
Alert Messages
Diagnostics Messages
Responding to Error Messages
Entering the System Setup Program
System if any changes were made
Using the System Setup Program
Main Screen
System Setup Options
Boot Sequence
Or DVD drive see Sata Configuration Screen on
On the hard drives installed in your system
Cache size, and so on see Table
Memory Information Screen
CPU Information Screen
Specified processor
Sata Configuration Screen
Displays the family, model, and stepping
Boot, and Disabled. PXE support allows the system to
NIC1 default Enabled
Set to Disabled, the timer is not initialized
Integrated Devices Screen
Serial Communication Screen
System Security Screen
Stores the pre-boot measurements compliant with
When set to Off default, presence of the TPM is not
Bypasses pre-boot measurements
At default settings
Exit Screen
Using the System Password
System and Setup Password Features
Using the System Setup Program
Using the System Setup Program
Using the Setup Password
See Disabling a Forgotten Password on
Disabling a Forgotten Password
Baseboard Management Controller Configuration
BMC Setup Module Options
Entering the BMC Setup Module
Installing System Components
Installing System Components
Inside the System
Recommended Tools
Drive release latch
Control panel Optical drive Installing System Components
System memory modules
Inch hard drive bays System board Expansion-card cover
Front Bezel
Inch drive bay Diskette drive Front bezel
Removing the Front Bezel
Using the system key, unlock the front bezel if locked
Installing the Front Bezel
Removing a Front Bezel Insert
Tab notch Insert tab Screws Installing System Components
Front Bezel Inserts
Removing the System Cover
Installing a Front Bezel Insert
System Cover
Foot
Installing the System Cover
Removing an EMI Filler
EMI Fillers
Processor Airflow Shroud
Installing an EMI Filler
Expansion card cover
Removing the Processor Airflow Shroud
Release tab Tab slots Installing System Components
Installing the Processor Airflow Shroud
Redundant and Non-Redundant Power Supplies
Replace the system cover see Installing the System Cover on
Alignment guide
Removing a Redundant Power Supply
Cable retention bracket Installing System Components
Removing and Installing a Redundant Power Supply Locking tab
Removing a Non-redundant Power Supply
Installing a Redundant Power Supply
Screw Installing System Components
Hard Drives
Installing a Non-Redundant Power Supply
Removing a Hot-Pluggable Hard Drive
Remove the front bezel see Removing the Front Bezel on
Installing a Hot-Pluggable Hard Drive
Installing System Components
Hard drive
Removing a Cabled Hard Drive
Blue tabs
Installing a Cabled Hard Drive
Hard drive bracket
Removing the Diskette Drive
Configuring the Boot Device
Diskette Drive Optional
Drive release latch Installing System Components
15. Removing and Installing a Diskette Drive Diskette drive
Installing a Diskette Drive
Installing System Components
Removing an Optical or Tape Drive
Optical and Tape Drives
Scsi power cable Installing System Components
Sata power cable
Installing an Optical or Tape Drive
19. Installing Optical or Tape Drive Shoulder Screws
Removing an Expansion Card
Expansion Cards
Expansion card Installing System Components
Installing an Expansion Card
Removing a SAS Controller Card
SAS Controller Card
Installing a SAS Controller Card
Installing System Components
Removing a RAID Battery
RAID Battery
100
21. Installing and Removing a RAID Battery RAID battery
Installing a RAID Battery
Remote Access Controller Card RAC
Insert the RAID battery into the battery carrier see Figure
Removing the RAC Card
RAC card cable connectors 2, but only connector 2 is used
103
Installing a RAC Card
Installing the Optional Internal USB Memory Key
Internal USB Memory Key Connector
105
Removing the Expansion Card Fan
Cooling Fans
Securing slots
Installing the Expansion Card Fan
107
Removing the System Fan
109
Installing the System Fan
System Memory
Memory Module Installation Guidelines
Removing Memory Modules
Sample Memory Module Configurations Total
111
512 MB 12 GB 24 GB
Memory module socket Alignment key
26. Installing and Removing a Memory Module Memory module
113
Installing Memory Modules
Removing the Processor
Processor
Release levers Thermal grease
115
Socket release lever
117
Installing the Processor
Removing the System Battery
System Battery
System battery is a 3.0-volt V, coin-cell battery
118
119
29. Replacing the System Battery
Installing the System Battery
Chassis Intrusion Switch
Removing the Chassis Intrusion Switch
120
121
Installing the Chassis Intrusion Switch
Intrusion connector on system board
122
Power Supply Distribution Module
Removing the Power Supply Distribution Module
Release tab
Installing the Power Supply Distribution Module
123
Removing the SAS Backplane
SAS Backplane
125
Securing slots SAS connector Backplane connector
Removing the Control Panel
Control Panel Service-only Procedure
Installing the SAS Backplane
Screws Control panel
127
Removing the System Board
System Board Service Only Procedure
Installing the Control Panel
129
System board securing slots
Installing the System Board
131
132
Management software Documentation Monitors power indicator
Safety First-For You and Your System
Start-Up Routine
Start-Up Routine Indications Look/listen for Action
Troubleshooting the Video Subsystem
Troubleshooting External Connections
Monitor is not working properly Video memory is faulty 134
Checking the Equipment
135
Troubleshooting the Keyboard or Mouse
Close the system. See Installing the System Cover on 136
137
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
139
NIC cannot communicate with network
Troubleshooting a NIC
141
Troubleshooting a Wet System
Liquid spilled on the system Excessive humidity
System was dropped or damaged
Troubleshooting a Damaged System
143
Troubleshooting the System Battery
Troubleshooting Redundant Power Supplies
Action
145
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
147
System cannot read data from a USB memory key
Troubleshooting an Internal USB Memory Key
149
Troubleshooting a Diskette Drive
Error message indicates a diskette drive problem
Troubleshooting Your System
151
Troubleshooting an Optical Drive
Troubleshooting a Scsi Tape Drive
153
Troubleshooting a Hard Drive
Action
155
Troubleshooting a Hot-pluggable Hard Drive
Troubleshooting Your System
157
Troubleshooting a SAS or SAS RAID Controller
Troubleshooting Your System
159
Troubleshooting Expansion Cards
Troubleshooting Your System
161
Troubleshooting the Microprocessor
Troubleshooting Your System
System Diagnostics Features
Using Dell PowerEdge Diagnostics
Running the System Diagnostics
163
Running the System Diagnostics
When to Use the System Diagnostics
Using the Custom Test Options
System Diagnostics Testing Options
Selecting Devices for Testing
165
Viewing Information and Results
Selecting Diagnostics Options
Jumpers and Connectors
System Board Connectors
PCIe x8 connector slot
PCI-X connector slot
PCIe x4 connector slot
PCIe x8 connector slot 1 reserved for
169
SAS hard drive activity LED connector
Jumper Settings
System battery
170
171
SAS Backplane Board Connectors
Release pin
Backplane connector Power connector
172
173
174
Getting Help
Contacting Dell
175
176
Amperes AC Alternating current
177
Celsius
178
179
180
181
182
183
184
185
TCP/IP Transmission Control Protocol/Internet Protocol
System diskette See bootable diskette System memory See RAM
186
187
188
Index
189
Index
Connectors
Mouse troubleshooting Jumpers, 167
Indicators
Troubleshooting
Post
Password disabling, 173 setup, 56 system
193
USB
Upgrades processor