Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Condensation

 

This usually happens when

● This is normal. After the water in the tank warms

 

 

a new water heater is

up the condensation will disappear. If, however, the

 

 

filled for the first time.

condition persists, examine the piping and fittings

 

 

 

 

for possible leaks.

 

 

 

 

 

 

 

Moisture from the products

● This is normal and will disappear in time. Excessive

 

 

of combustion condensing

condensation can cause pilot outage.

 

 

on the tank surface.

 

 

 

 

 

 

 

An undersized water

● Use a water heater size that meets the requirements

 

 

heater will cause

of your needs.

 

 

condensation.

 

 

 

 

 

Yellow flame

 

Scale on top of the burner.

● Shut off the water heater and remove scale.

or sooting

 

 

 

 

 

Combustion air inlets or

● Remove lint or debris and inspect air inlet opening

 

 

 

 

flue-way restricted.

for restriction.

 

 

 

 

 

 

Not enough combustion or

● Proper operation of the water heater requires air for

 

 

ventilation air supplied to

combustion and ventilation. See the Combustion and

 

 

the water heater location.

Ventilation Air information in the Locating the water

 

 

 

 

heater section of this manual.

 

 

 

 

Unable to light

 

Temperature dial not

● See the Lighting the water heater section of this

the pilot

 

correctly positioned.

manual.

 

 

 

 

 

 

Pilot orifice clogged.

● The pilot should be cleaned or replaced by a qualified

 

 

 

 

service technician.

 

 

 

 

 

 

 

Pilot tube pinched or

● The pilot should be cleaned, repaired or replaced by a

 

 

clogged.

qualified service technician.

 

 

 

 

 

 

Air in gas line.

● Contact a qualified service technician to purge the air

 

 

 

 

from the gas line.

 

 

 

 

Pilot does not stay

 

Loose thermocouple.

● The connection at the thermostat should be tightened

lit when the RED

 

 

 

by a qualified service technician.

button is released

 

 

 

 

 

 

 

 

 

 

 

Thermocouple breakdown.

● The thermocouple should be replaced by a qualified

 

 

 

 

service technician.

 

 

 

 

 

 

 

Safety magnet breakdown.

● The thermostat should be replaced by a qualified

 

 

 

 

service technician.

 

 

 

 

 

 

 

Thermostat’s single

● The thermostat should be replaced by a qualified

 

 

use gas shut-off device

service technician.

 

 

has opened.

 

 

 

 

 

 

CAUTION: For your safety DO NOT attempt repair of gas piping, thermostat, burners, vent connectors or other safety devices. Refer repairs to qualified service personnel.

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Rheem HG installation instructions Before You Call For Service…, Problem Possible Causes What To Do
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HG specifications

Rheem HG is a groundbreaking water heating solution designed to meet the needs of modern households and commercial spaces. Known for its efficiency and reliability, the Rheem HG product line integrates advanced technologies and innovative features, making it a standout choice in the competitive water heater market.

One of the primary features of the Rheem HG series is its energy efficiency. With an impressive Energy Factor (EF) rating, these water heaters utilize cutting-edge heat pump technology to extract heat from the air, significantly reducing the amount of electricity required to heat water. This efficient operation not only leads to lower utility bills but also contributes to environmental sustainability.

The Rheem HG series is equipped with smart technology, allowing users to monitor and control their water heating system remotely. Through a user-friendly mobile app, homeowners can adjust temperature settings, receive maintenance alerts, and track energy usage, ensuring optimal performance and peace of mind. This connectivity feature exemplifies Rheem’s commitment to integrating the latest smart home technologies into its products.

In addition to energy efficiency and smart features, Rheem HG is designed with durability in mind. Built with high-quality materials, these water heaters are resistant to corrosion and have extended warranties that reflect their reliability. The innovative construction also includes advanced insulation, which minimizes heat loss, ensuring that hot water is readily available whenever needed.

Another significant characteristic of the Rheem HG series is its versatility. Available in various sizes and capacities, these water heaters can accommodate the hot water demands of different households, from small apartments to larger homes. The flexibility in installation options, including both indoor and outdoor configurations, makes it easier for homeowners to find a solution that fits their specific requirements.

Safety features are paramount in the design of the Rheem HG series. Equipped with advanced leak detection systems, automatic shut-off mechanisms, and enhanced temperature control, these water heaters prioritize the safety of users while delivering consistent performance.

In summary, Rheem HG represents a fusion of energy efficiency, modern technology, durability, versatility, and safety. With its commitment to innovation and sustainability, Rheem continues to be a leader in the water heating industry, providing solutions that cater to the evolving needs of today’s consumers. Choosing a Rheem HG water heater not only guarantees high performance but also supports a greener future.
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