Solve paper-feed problems | HP J4660 manual

Printout shows bleeding colors

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges.

HP cannot guarantee the quality of non-HP ink cartridges.

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings.

Check the media type

Some types of media do not accept ink well. For these types of media, ink will dry more slowly and smearing may occur. For more information, see Understand specifications for supported media.

Colors do not line up properly

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges.

HP cannot guarantee the quality of non-HP ink cartridges.

Check the graphics placement

Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.

Align the ink cartridges

Align the ink cartridges. For more information, see Align the ink cartridges.

Lines or dots are missing from text or graphics

Check the ink cartridges

Make sure the ink cartridges are not low on ink. For more information, see Work with ink cartridges.

HP cannot guarantee the quality of non-HP ink cartridges.

Solve paper-feed problems

Media is not supported for the printer or tray

Use only media that is supported for the device and the tray being used. For more information, see Understand specifications for supported media.

Solve paper-feed problems

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HP J4660 manual Solve paper-feed problems, Printout shows bleeding colors, Colors do not line up properly

Contents

HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Fax CopyScan Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessories Regulatory information Device specifications Resource Description Location Get startedFind other resources for the product Front view Understand the device partsResource Description Ink levels Ink cartridge health status Back view Printing supplies area Label Low ink indicatorDevice control panel buttons and lights Connection information Device control-panel message types Use the deviceUse device control panel menus Error messages Change device settingsCritical error messages To change settings from the device control panel Use the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP Solution Center Windows To open the HP Photosmart Software on a Windows computer Load originals Load an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder tray Select print media Tips for selecting and using print media Cards and envelopes Understand specifications for supported mediaPhoto media Transparencies Standard media sizes Understand supported sizesMedia size Photo media EnvelopesCards Tray Type Weight Main tray Paper 60 to 105 g/m2 Understand supported media types and weightsOther media Capacity Media Left Right Top Bottom Margin Tray Type Weight Capacity Envelopes 75 to 90 g/mSet minimum margins Load media Click the Paper/Features tabPrint on special and custom-sized media To load main tray To set a custom media size a. Click the Custom button Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Windows Click Properties or SetupTo print a borderless document Mac OS Open the Paper Type/Quality panel Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up speed-dial entries Set up a speed-dial group Print and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings Print Change settings Mac OS Cancel a print job To make a copy from the device control panel CopyMake copies from the device control panel Set the copy paper size Change the copy settingsSet the number of copies Set the copy paper type Paper type Device control panel setting To change the copy quality from the device control panel Change copy speed or quality To resize a document from the device control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy a legal-size document onto letter paper Enhance light areas of your copy Cancel a copy jobTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panel Scan an original Scan Scan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Cancel a scan job Change scan settingsEdit a scanned original Edit a scanned photo or graphic Send a fax Fax To send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing To send a fax from memory Send a fax from memorySchedule a fax to send later To send a fax to multiple recipients using group speed dial To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panel Send a color original or photo fax Change the fax resolution and Lighter / Darker settings Change the Lighter / Darker setting Change the fax resolutionTo change the resolution from the device control panel Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panel To receive a fax manually Receive a faxReceive a fax manually To set backup fax from the device control panel Set up backup faxOn Error Only Off To reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax To forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel Add numbers to the junk fax list To remove numbers from the list of junk fax numbers Receive faxes to your computer Modify Fax to PC settings Select Settings, and then select Fax to PC Setup WizardTo modify Fax to PC settings from the device control panel Activate Fax to PC Configure the fax header Change fax settingsTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tab Change the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering To set the fax error-correction mode Set the fax error correction modeSet the dial type To set the dial type Set the fax speed Set the redial optionsTo set the redial options To set the fax speed from the device control panel Fax over the Internet Test fax setupTo test fax setup Print fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsTo set the device to print fax error reports automatically To cancel a fax Cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging software Manage the device Configure and manageMonitor the device Windows Toolbox Windows Administer the deviceUse device management tools Toolbox tabs Open the Toolbox HP Printer Utility Mac OS Understand the self-test reportTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panel Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Recommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls received To set up the device with a separate fax lineOther equipment/services To set up the device with DSL Case B Set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem To set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modem Back of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device Windows To connect the device Connect the device before installing the softwareShare the device on a locally shared network To install the software Configure the device Mac OS To share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software Supported ink cartridges Maintain and troubleshootWork with ink cartridges Replace the ink cartridges Handle the ink cartridges To replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the device control panel Clean the ink cartridgesTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the ink cartridges Clean the ink cartridge contactsTo clean the ink cartridge contacts HP Printer Utility Mac OS Clean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the deviceTo clean the scanner glass To insert an ink cartridge into the ink cartridge protector Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Blank or partial page printed Device is not responding nothing printsDevice takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Check the page-orientation settingPoor print quality and unexpected printouts Meaningless characters print Common poor quality printout problemsCheck the paper quality Check the type of media loaded in the device Ink is smearing Check the print settingsInk is not filling the text or graphics completely Check the document file Check the paper type setting Check the print modeOutput is faded or dull colored Colors are printing as black and white Printout shows bleeding colors Solve paper-feed problemsColors do not line up properly Lines or dots are missing from text or graphics Media is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked up Copies are blank Solve copy problemsNo copy came out Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Paper mismatch Error messages appear Scanner did nothing Solve scan problemsScan takes too long Check the software Check the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Image quality is better when printedOriginal is a second-generation photo or picture Scanned image is skewed crooked Scan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pages Fax test failed Fax Hardware Test failed Solution Solve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not print Hardware installation suggestions Troubleshoot installation issuesComputer cannot receive faxes Fax to PC Check the hardware connections Verify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the following To clear a paper jam from the rear door Clear jamsClear paper jams To clear a paper jam in the automatic document feeder Avoid paper jams Order printing supplies online HP supplies and accessoriesSupplies HP media Support and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support HP support by phone Support processPhone support period Telephone support numbers Call HP Korea customer support Additional warranty options HP Quick Exchange Service Japan To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment To pack the device Pack the devicePage Physical specifications Device specificationsProduct features and capacities Processor and memory specifications Device memory System requirementsOperating system compatibility Minimum requirements Copy specifications Print specificationsFax specifications Scan specifications Electrical specifications Environmental specifications Regulatory information FCC statement FCC statement Toxic and hazardous substance table Noise emission statement for Germany 163 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement Declaration of conformity Regulatory model number Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika