Maintain and troubleshoot | HP J4660 specs

Set up faxing for the device	67
Set up faxing (parallel phone systems)	68
Choose the correct fax setup for your home or office	69
Select your fax setup case	70
Case A: Separate fax line (no voice calls received)	72
Case B: Set up the device with DSL	73
Case C: Set up the device with a PBX phone system or an ISDN line	74
Case D: Fax with a distinctive ring service on the same line	74
Case E: Shared voice/fax line	75
Case F: Shared voice/fax line with voice mail	76
Case G: Fax line shared with computer modem (no voice calls received)	77
Case H: Shared voice/fax line with computer modem	80
Case I: Shared voice/fax line with answering machine	84
Case J: Shared voice/fax line with computer modem and answering machine	85
Case K: Shared voice/fax line with computer dial-up modem and voice mail	89
Serial-type fax setup	91
Configure the device (Windows)	92
Install the software before connecting the device (recommended)	92
Connect the device before installing the software	93
Share the device on a locally shared network	93
Configure the device (Mac OS)	94
To install the software	94
Share the device on a locally shared network	94
Uninstall and reinstall the software	95
8 Maintain and troubleshoot
Work with ink cartridges	98
Supported ink cartridges	98
Handle the ink cartridges	99
Replace the ink cartridges	99
Align the ink cartridges	102
Clean the ink cartridges	104
Clean the ink cartridge contacts	105
Clean the area around the ink nozzles	106
Store printing supplies	108
Clean the device	109
Clean the scanner glass	109
Clean the exterior	110
Clean the automatic document feeder	110
General troubleshooting tips and resources	113
Solve printing problems	114
The device shuts down unexpectedly	114
Error message appears on control-panel display	114
The device is not responding (nothing prints)	115
Device takes a long time to print	115
Blank or partial page printed	115
Something on the page is missing or incorrect	116
Placement of the text or graphics is wrong	116
The device prints half a page, then ejects the paper	117

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HP J4660 manual Maintain and troubleshoot

Contents

HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company noticesPage Contents Fax CopyScan Configure and manage Maintain and troubleshoot HP supplies and accessories Support and warranty Device specifications Regulatory information Resource Description Location Get startedFind other resources for the product Understand the device parts Front viewResource Description Ink levels Ink cartridge health status Printing supplies area Back view Label Low ink indicatorDevice control panel buttons and lights Connection information Device control-panel message types Use the deviceUse device control panel menus Change device settings Error messagesCritical error messages To change settings from the device control panel Use the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP Solution Center Windows Load originals To open the HP Photosmart Software on a Windows computer Load an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load an original in the document feeder tray Tips for selecting and using print media Select print media Understand specifications for supported media Cards and envelopesPhoto media Transparencies Standard media sizes Understand supported sizesMedia size Photo media EnvelopesCards Understand supported media types and weights Tray Type Weight Main tray Paper 60 to 105 g/m2Other media Capacity Media Left Right Top Bottom Margin Tray Type Weight Capacity Envelopes 75 to 90 g/mSet minimum margins Click the Paper/Features tab Load mediaPrint on special and custom-sized media To load main tray Print borderless To set a custom media size a. Click the Custom buttonTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu Click Properties or Setup To print a borderless document WindowsTo print a borderless document Mac OS Open the Paper Type/Quality panel Set up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial group Print and view a list of speed-dial entries Change print settings Change default settings for all future jobs WindowsTo change the settings Print Cancel a print job Change settings Mac OS To make a copy from the device control panel CopyMake copies from the device control panel Set the copy paper size Change the copy settingsSet the number of copies Paper type Device control panel setting Set the copy paper type Change copy speed or quality To change the copy quality from the device control panel To resize a document from the device control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper Adjust the lightness and darkness of your copy To adjust the copy contrast from the device control panelEnhance blurred areas of your copy To copy a legal-size document onto letter paper Cancel a copy job Enhance light areas of your copyTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panel Scan Scan an original Scan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Change scan settings Cancel a scan jobEdit a scanned original Edit a scanned photo or graphic Fax Send a fax To send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Send a fax using monitor dialing To send a fax manually from an extension phone To send a fax from memory Send a fax from memorySchedule a fax to send later To cancel a scheduled fax To send a fax to multiple recipients using group speed dialSend a fax to multiple recipients To schedule a fax from the device control panel Change the fax resolution and Lighter / Darker settings Send a color original or photo fax Change the Lighter / Darker setting Change the fax resolutionTo change the resolution from the device control panel Send a fax in Error Correction Mode Set new default settingsTo set new default settings from the device control panel To change the ECM setting from the device control panel To receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the device control panelOn Error Only Off To reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax To forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxes Block junk fax numbersTo set automatic reduction from the device control panel Add numbers to the junk fax list Receive faxes to your computer To remove numbers from the list of junk fax numbers Select Settings, and then select Fax to PC Setup Wizard Modify Fax to PC settingsTo modify Fax to PC settings from the device control panel Activate Fax to PC Change fax settings Configure the fax headerTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tab Change the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering Set the fax error correction mode To set the fax error-correction modeSet the dial type To set the dial type Set the redial options Set the fax speedTo set the redial options To set the fax speed from the device control panel Fax over the Internet Test fax setupTo test fax setup Print fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsTo set the device to print fax error reports automatically Cancel a fax To cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging software Configure and manage Manage the deviceMonitor the device Windows Toolbox Windows Administer the deviceUse device management tools Open the Toolbox Toolbox tabs Understand the self-test report HP Printer Utility Mac OSTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panel Set up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Case a Separate fax line no voice calls received To set up the device with a separate fax lineOther equipment/services Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Back of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows To install the software To connect the device Connect the device before installing the softwareShare the device on a locally shared network Configure the device Mac OS To install the software To share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software Supported ink cartridges Maintain and troubleshootWork with ink cartridges Handle the ink cartridges Replace the ink cartridges To replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears Clean the ink cartridges To clean the ink cartridges from the device control panelTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Clean the ink cartridge contacts Click Clean the ink cartridgesTo clean the ink cartridge contacts HP Printer Utility Mac OS Clean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the device Clean the scanner glassTo clean the scanner glass To insert an ink cartridge into the ink cartridge protector Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Blank or partial page printed Device is not responding nothing printsDevice takes a long time to print Placement of the text or graphics is wrong Something on the page is missing or incorrect Device prints half a page, then ejects the paper Check the page-orientation settingPoor print quality and unexpected printouts Common poor quality printout problems Meaningless characters printCheck the paper quality Check the type of media loaded in the device Check the print settings Ink is smearingInk is not filling the text or graphics completely Check the document file Check the print mode Check the paper type settingOutput is faded or dull colored Colors are printing as black and white Solve paper-feed problems Printout shows bleeding colorsColors do not line up properly Lines or dots are missing from text or graphics Media is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked up Copies are blank Solve copy problemsNo copy came out Documents are missing or faded Size is reducedCopy quality is poor Copy defects are apparent Error messages appear Paper mismatch Solve scan problems Scanner did nothingScan takes too long Check the software Check the originals Part of the document did not scan or text is missingText cannot be edited Image quality is better when printed Scanned image quality is poorOriginal is a second-generation photo or picture Scanned image is skewed crooked Solve fax problems Scan defects are apparentTake steps to improve the scan quality Blank pages Fax Hardware Test failed Solution Fax test failed Solve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Color faxes do not print Troubleshoot installation issues Hardware installation suggestionsComputer cannot receive faxes Fax to PC Check the hardware connections Software installation suggestions Verify installation preliminariesCheck the computer system Check the device to ensure the following To clear a paper jam from the rear door Clear jamsClear paper jams To clear a paper jam in the automatic document feeder Avoid paper jams HP supplies and accessories Order printing supplies onlineSupplies HP media Support and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support Support process HP support by phonePhone support period Telephone support numbers Additional warranty options HP Quick Exchange Service Japan Call HP Korea customer support To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment Pack the device To pack the devicePage Device specifications Physical specificationsProduct features and capacities Processor and memory specifications System requirements Device memoryOperating system compatibility Minimum requirements Print specifications Copy specificationsFax specifications Scan specifications Environmental specifications Electrical specifications Regulatory information FCC statement FCC statement Noise emission statement for Germany Toxic and hazardous substance table 163 Appendix D Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Regulatory model number Declaration of conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Symbols/Numerics IndexPage Page OCR Page Page Twain Page Podręcznik użytkownika