Solve fax problems 131 | HP J4660 manual

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution:

•Check the connection between the telephone wall jack and the device to make sure the phone cord is secure.

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

•Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. For more information on setting up the device for faxing, see Set up faxing for the device.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing.

Solve fax problems

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HP J4660 manual Solve fax problems 131

Contents

HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Hewlett-Packard Company notices Safety informationAccessibility Copyright informationPage Contents Copy ScanFax Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessories Regulatory information Device specifications Get started Find other resources for the productResource Description Location Ink levels Ink cartridge health status Understand the device partsFront view Resource Description Back view Printing supplies area Low ink indicator Device control panel buttons and lightsLabel Connection information Use the device Use device control panel menusDevice control-panel message types To change settings from the device control panel Change device settingsError messages Critical error messages Use the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Load originals To load an original in the document feeder tray Load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original on the scanner glass Select print media Tips for selecting and using print media Transparencies Understand specifications for supported mediaCards and envelopes Photo media Understand supported sizes Media sizeStandard media sizes Envelopes CardsPhoto media Capacity Understand supported media types and weightsTray Type Weight Main tray Paper 60 to 105 g/m2 Other media Tray Type Weight Capacity Envelopes 75 to 90 g/m Set minimum marginsMedia Left Right Top Bottom Margin To load main tray Click the Paper/Features tabLoad media Print on special and custom-sized media Click Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo set a custom media size a. Click the Custom button To print on special or custom-sized media Mac OS Open the Paper Type/Quality panel Click Properties or SetupTo print a borderless document Windows To print a borderless document Mac OS Set up a speed-dial group Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up speed-dial entries Print and view a list of speed-dial entries Print Change print settingsChange default settings for all future jobs Windows To change the settings Change settings Mac OS Cancel a print job Copy Make copies from the device control panelTo make a copy from the device control panel Change the copy settings Set the number of copiesSet the copy paper size Set the copy paper type Paper type Device control panel setting To change the copy quality from the device control panel Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the device control panel To copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel Enhance blurred areas of your copy To copy an overexposed photo from the device control panel Cancel a copy jobEnhance light areas of your copy To copy a blurred document from the device control panel Scan an original Scan Scan from a TWAIN-compliant or a WIA-compliant program Scan from a TWAIN-compliant programScan from a WIA-compliant program Edit a scanned photo or graphic Change scan settingsCancel a scan job Edit a scanned original Send a fax Fax Send a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send laterTo send a fax from memory To schedule a fax from the device control panel To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipients Send a color original or photo fax Change the fax resolution and Lighter / Darker settings Change the fax resolution To change the resolution from the device control panelChange the Lighter / Darker setting To change the ECM setting from the device control panel Send a fax in Error Correction ModeSet new default settings To set new default settings from the device control panel Receive a fax Receive a fax manuallyTo receive a fax manually Off Set up backup faxTo set backup fax from the device control panel On Error Only Reprint received faxes from memory Poll to receive a faxTo reprint faxes in memory from the device control panel Forward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel Add numbers to the junk fax list Set automatic reduction for incoming faxesBlock junk fax numbers To set automatic reduction from the device control panel To remove numbers from the list of junk fax numbers Receive faxes to your computer Activate Fax to PC Select Settings, and then select Fax to PC Setup WizardModify Fax to PC settings To modify Fax to PC settings from the device control panel Select the Fax to PC Settings tab Change fax settingsConfigure the fax header To modify Fax to PC settings from the Solution Center Set the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the dial type Set the fax error correction modeTo set the fax error-correction mode Set the dial type To set the fax speed from the device control panel Set the redial optionsSet the fax speed To set the redial options Test fax setup To test fax setupFax over the Internet To enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports To set the device to print fax error reports automaticallyPrint and view the fax log To view the fax log from the HP photo and imaging software Cancel a faxTo cancel a fax To cancel a number you are dialing Windows Configure and manageManage the device Monitor the device Administer the device Use device management toolsToolbox Windows Toolbox tabs Open the Toolbox HP Printer Utility panels Information and Support panel Understand the self-test reportHP Printer Utility Mac OS To open the HP Printer Utility from the HP Device Manager Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Recommended fax setup for parallel-type phone systems To set up the device with a separate fax line Other equipment/servicesCase a Separate fax line no voice calls received To set up the device with DSL Case B Set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem To set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modem Back of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device Windows Connect the device before installing the software Share the device on a locally shared networkTo connect the device To install the software Configure the device Mac OS Uninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Maintain and troubleshoot Work with ink cartridgesSupported ink cartridges Replace the ink cartridges Handle the ink cartridges To replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears Printer Toolbox appears Click the Device Services tab Clean the ink cartridgesTo clean the ink cartridges from the device control panel To clean the ink cartridges from the HP Photosmart Software HP Printer Utility Mac OS Clean the ink cartridge contactsClick Clean the ink cartridges To clean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies To insert an ink cartridge into the ink cartridge protector Clean the deviceClean the scanner glass To clean the scanner glass Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Chapter General troubleshooting tips and resources Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Device is not responding nothing prints Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation setting Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Check the type of media loaded in the device Common poor quality printout problemsMeaningless characters print Check the paper quality Check the document file Check the print settingsInk is smearing Ink is not filling the text or graphics completely Colors are printing as black and white Check the print modeCheck the paper type setting Output is faded or dull colored Lines or dots are missing from text or graphics Solve paper-feed problemsPrintout shows bleeding colors Colors do not line up properly Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewing Solve copy problems No copy came outCopies are blank Copy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poor Paper mismatch Error messages appear Check the software Solve scan problemsScanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image is skewed crooked Image quality is better when printedScanned image quality is poor Original is a second-generation photo or picture Blank pages Solve fax problemsScan defects are apparent Take steps to improve the scan quality Fax test failed Fax Hardware Test failed Solution Solve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cord Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Computer cannot receive faxes Fax to PC Check the device to ensure the following Software installation suggestionsVerify installation preliminaries Check the computer system Clear jams Clear paper jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams HP media HP supplies and accessoriesOrder printing supplies online Supplies Support and warranty Hewlett-Packard limited warranty statement Obtain electronic support Obtain HP telephone supportBefore you call Telephone support numbers Support processHP support by phone Phone support period Call HP Korea customer support Additional warranty options HP Quick Exchange Service Japan Prepare the device for shipment Remove the ink cartridges before shipmentTo remove ink cartridges before shipment To pack the device Pack the devicePage Processor and memory specifications Device specificationsPhysical specifications Product features and capacities Minimum requirements System requirementsDevice memory Operating system compatibility Scan specifications Print specificationsCopy specifications Fax specifications Electrical specifications Environmental specifications Regulatory information FCC statement FCC statement Toxic and hazardous substance table Noise emission statement for Germany 163 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement Declaration of conformity Regulatory model number Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika