Solve printing problems, Device shuts down unexpectedly | HP J4660

Chapter 8

•The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printers & Faxes section of the System Preferences. See your computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

•You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Troubleshooting topics

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Troubleshoot installation issues

Solve printing problems

This section contains the following topics:

•The device shuts down unexpectedly

•Error message appears on control-panel display

•The device is not responding (nothing prints)

•Device takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

•The device prints half a page, then ejects the paper

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates.

114 Maintain and troubleshoot

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HP J4660 manual Solve printing problems, Device shuts down unexpectedly, Error message appears on control-panel display

Contents

HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesPage Contents Scan CopyFax Configure and manage Maintain and troubleshoot HP supplies and accessories Support and warranty Device specifications Regulatory information Find other resources for the product Get startedResource Description Location Resource Description Understand the device partsFront view Ink levels Ink cartridge health status Printing supplies area Back view Device control panel buttons and lights Low ink indicatorLabel Connection information Use device control panel menus Use the deviceDevice control-panel message types Critical error messages Change device settingsError messages To change settings from the device control panel To change settings from the HP Solution Center Windows Use the HP Solution Center WindowsUse the HP photo and imaging software Load originals To open the HP Photosmart Software on a Windows computer To load an original on the scanner glass Load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original in the document feeder tray Tips for selecting and using print media Select print media Photo media Understand specifications for supported mediaCards and envelopes Transparencies Media size Understand supported sizesStandard media sizes Cards EnvelopesPhoto media Other media Understand supported media types and weightsTray Type Weight Main tray Paper 60 to 105 g/m2 Capacity Set minimum margins Tray Type Weight Capacity Envelopes 75 to 90 g/mMedia Left Right Top Bottom Margin Print on special and custom-sized media Click the Paper/Features tabLoad media To load main tray To print on special or custom-sized media Mac OS Print borderlessTo set a custom media size a. Click the Custom button Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Click Properties or SetupTo print a borderless document Windows Open the Paper Type/Quality panel Set up speed-dial entries Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries To change the settings Change print settingsChange default settings for all future jobs Windows Print Cancel a print job Change settings Mac OS Make copies from the device control panel CopyTo make a copy from the device control panel Set the number of copies Change the copy settingsSet the copy paper size Paper type Device control panel setting Set the copy paper type Change copy speed or quality To change the copy quality from the device control panel Copy a legal-size document onto letter paper Resize an original to fit onto letter or A4 paperTo resize a document from the device control panel Enhance blurred areas of your copy Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel To copy a legal-size document onto letter paper To copy a blurred document from the device control panel Cancel a copy jobEnhance light areas of your copy To copy an overexposed photo from the device control panel Scan Scan an original Scan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a WIA-compliant program Edit a scanned original Change scan settingsCancel a scan job Edit a scanned photo or graphic Fax Send a fax Send a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from an extension phone Schedule a fax to send later Send a fax from memoryTo send a fax from memory Send a fax to multiple recipients To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial To schedule a fax from the device control panel Change the fax resolution and Lighter / Darker settings Send a color original or photo fax To change the resolution from the device control panel Change the fax resolutionChange the Lighter / Darker setting To set new default settings from the device control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the device control panel Receive a fax manually Receive a faxTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the device control panel Off Poll to receive a fax Reprint received faxes from memoryTo reprint faxes in memory from the device control panel Set the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel To set automatic reduction from the device control panel Set automatic reduction for incoming faxesBlock junk fax numbers Add numbers to the junk fax list Receive faxes to your computer To remove numbers from the list of junk fax numbers To modify Fax to PC settings from the device control panel Select Settings, and then select Fax to PC Setup WizardModify Fax to PC settings Activate Fax to PC To modify Fax to PC settings from the Solution Center Change fax settingsConfigure the fax header Select the Fax to PC Settings tab Set the number of rings before answering Set the answer mode Auto answerChange the answer ring pattern for distinctive ring Set the dial type Set the fax error correction modeTo set the fax error-correction mode To set the dial type To set the redial options Set the redial optionsSet the fax speed To set the fax speed from the device control panel To test fax setup Test fax setupFax over the Internet Use reports To enable fax confirmationPrint fax confirmation reports To set the device to print fax error reports automatically Print fax error reportsPrint and view the fax log To cancel a number you are dialing Cancel a faxTo cancel a fax To view the fax log from the HP photo and imaging software Monitor the device Configure and manageManage the device Windows Use device management tools Administer the deviceToolbox Windows Open the Toolbox Toolbox tabs To open the HP Printer Utility from the HP Device Manager Understand the self-test reportHP Printer Utility Mac OS HP Printer Utility panels Information and Support panel Set up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Other equipment/services To set up the device with a separate fax lineCase a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Back of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows To install the software Share the device on a locally shared network Connect the device before installing the softwareTo connect the device Configure the device Mac OS To install the software To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Work with ink cartridges Maintain and troubleshootSupported ink cartridges Handle the ink cartridges Replace the ink cartridges To replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the HP Photosmart Software Clean the ink cartridgesTo clean the ink cartridges from the device control panel Printer Toolbox appears Click the Device Services tab To clean the ink cartridge contacts Clean the ink cartridge contactsClick Clean the ink cartridges HP Printer Utility Mac OS Clean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies To clean the scanner glass Clean the deviceClean the scanner glass To insert an ink cartridge into the ink cartridge protector Clean the exterior Clean the automatic document feeder To clean the rollers or separator pad Chapter General troubleshooting tips and resources Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Device takes a long time to print Device is not responding nothing printsBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Poor print quality and unexpected printouts Check the page-orientation settingDevice prints half a page, then ejects the paper Check the paper quality Common poor quality printout problemsMeaningless characters print Check the type of media loaded in the device Ink is not filling the text or graphics completely Check the print settingsInk is smearing Check the document file Output is faded or dull colored Check the print modeCheck the paper type setting Colors are printing as black and white Colors do not line up properly Solve paper-feed problemsPrintout shows bleeding colors Lines or dots are missing from text or graphics Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked up No copy came out Solve copy problemsCopies are blank Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparent Error messages appear Paper mismatch Scan takes too long Solve scan problemsScanner did nothing Check the software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Original is a second-generation photo or picture Image quality is better when printedScanned image quality is poor Scanned image is skewed crooked Take steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pages Fax Hardware Test failed Solution Fax test failed Solve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Color faxes do not print Computer cannot receive faxes Fax to PC Troubleshoot installation issuesHardware installation suggestions Check the hardware connections Check the computer system Software installation suggestionsVerify installation preliminaries Check the device to ensure the following Clear paper jams Clear jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams Supplies HP supplies and accessoriesOrder printing supplies online HP media Support and warranty Hewlett-Packard limited warranty statement Obtain HP telephone support Obtain electronic supportBefore you call Phone support period Support processHP support by phone Telephone support numbers Additional warranty options HP Quick Exchange Service Japan Call HP Korea customer support Remove the ink cartridges before shipment Prepare the device for shipmentTo remove ink cartridges before shipment Pack the device To pack the devicePage Product features and capacities Device specificationsPhysical specifications Processor and memory specifications Operating system compatibility System requirementsDevice memory Minimum requirements Fax specifications Print specificationsCopy specifications Scan specifications Environmental specifications Electrical specifications Regulatory information FCC statement FCC statement Noise emission statement for Germany Toxic and hazardous substance table 163 Appendix D Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Regulatory model number Declaration of conformity Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Symbols/Numerics IndexPage Page OCR Page Page Twain Page Podręcznik użytkownika