Error messages appear, Paper mismatch | HP J4660 guide

•Unwanted lines

The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information.

•Black dots or streaks

Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device. See Clean the device for more information.

•Copy is slanted or skewed

ƕMake sure that the ADF input tray is not too full.

ƕMake sure that the ADF width adjusters are snug against the sides of the media.

•Unclear text

ƕTry adjusting the contrast and copy-quality settings.

ƕThe default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.

•Incompletely filled text or graphics

Try adjusting the contrast and copy-quality settings.

•Large, black typefaces look splotchy (not smooth)

The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.

•Horizontal grainy or white bands in light-gray to medium-gray areas

The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.

The device prints half a page, then ejects the paper

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges.

HP cannot guarantee the quality of non-HP ink cartridges.

Error messages appear

“Reload document and then reload job”

Press the OK button, and then reload the remaining documents (up to 20 pages) in the ADF. For more information see Load originals.

Paper mismatch

Check the settings

Verify that the loaded media size and type matches the control panel settings.

Solve copy problems

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HP J4660 manual Error messages appear, Paper mismatch

Contents

HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Copy ScanFax Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessories Regulatory information Device specifications Get started Find other resources for the productResource Description Location Front view Understand the device partsResource Description Ink levels Ink cartridge health status Back view Printing supplies area Low ink indicator Device control panel buttons and lightsLabel Connection information Use the device Use device control panel menusDevice control-panel message types Error messages Change device settingsCritical error messages To change settings from the device control panel Use the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Load originals Load an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder tray Select print media Tips for selecting and using print media Cards and envelopes Understand specifications for supported mediaPhoto media Transparencies Understand supported sizes Media sizeStandard media sizes Envelopes CardsPhoto media Tray Type Weight Main tray Paper 60 to 105 g/m2 Understand supported media types and weightsOther media Capacity Tray Type Weight Capacity Envelopes 75 to 90 g/m Set minimum marginsMedia Left Right Top Bottom Margin Load media Click the Paper/Features tabPrint on special and custom-sized media To load main tray To set a custom media size a. Click the Custom button Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Windows Click Properties or SetupTo print a borderless document Mac OS Open the Paper Type/Quality panel Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up speed-dial entries Set up a speed-dial group Print and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings Print Change settings Mac OS Cancel a print job Copy Make copies from the device control panelTo make a copy from the device control panel Change the copy settings Set the number of copiesSet the copy paper size Set the copy paper type Paper type Device control panel setting To change the copy quality from the device control panel Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy a legal-size document onto letter paper Enhance light areas of your copy Cancel a copy jobTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panel Scan an original Scan Scan from a TWAIN-compliant or a WIA-compliant program Scan from a TWAIN-compliant programScan from a WIA-compliant program Cancel a scan job Change scan settingsEdit a scanned original Edit a scanned photo or graphic Send a fax Fax Send a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send laterTo send a fax from memory To send a fax to multiple recipients using group speed dial To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panel Send a color original or photo fax Change the fax resolution and Lighter / Darker settings Change the fax resolution To change the resolution from the device control panelChange the Lighter / Darker setting Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panel Receive a fax Receive a fax manuallyTo receive a fax manually To set backup fax from the device control panel Set up backup faxOn Error Only Off Reprint received faxes from memory Poll to receive a faxTo reprint faxes in memory from the device control panel Forward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel Add numbers to the junk fax list To remove numbers from the list of junk fax numbers Receive faxes to your computer Modify Fax to PC settings Select Settings, and then select Fax to PC Setup WizardTo modify Fax to PC settings from the device control panel Activate Fax to PC Configure the fax header Change fax settingsTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tab Set the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the fax error-correction mode Set the fax error correction modeSet the dial type To set the dial type Set the fax speed Set the redial optionsTo set the redial options To set the fax speed from the device control panel Test fax setup To test fax setupFax over the Internet To enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports To set the device to print fax error reports automaticallyPrint and view the fax log To cancel a fax Cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging software Manage the device Configure and manageMonitor the device Windows Administer the device Use device management toolsToolbox Windows Toolbox tabs Open the Toolbox HP Printer Utility Mac OS Understand the self-test reportTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panel Set up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Recommended fax setup for parallel-type phone systems To set up the device with a separate fax line Other equipment/servicesCase a Separate fax line no voice calls received To set up the device with DSL Case B Set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem To set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modem Back of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device Windows Connect the device before installing the software Share the device on a locally shared networkTo connect the device To install the software Configure the device Mac OS Uninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Maintain and troubleshoot Work with ink cartridgesSupported ink cartridges Replace the ink cartridges Handle the ink cartridges To replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the device control panel Clean the ink cartridgesTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the ink cartridges Clean the ink cartridge contactsTo clean the ink cartridge contacts HP Printer Utility Mac OS Clean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the deviceTo clean the scanner glass To insert an ink cartridge into the ink cartridge protector Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Chapter General troubleshooting tips and resources Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Device is not responding nothing prints Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation setting Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Meaningless characters print Common poor quality printout problemsCheck the paper quality Check the type of media loaded in the device Ink is smearing Check the print settingsInk is not filling the text or graphics completely Check the document file Check the paper type setting Check the print modeOutput is faded or dull colored Colors are printing as black and white Printout shows bleeding colors Solve paper-feed problemsColors do not line up properly Lines or dots are missing from text or graphics Media is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked up Solve copy problems No copy came outCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Paper mismatch Error messages appear Scanner did nothing Solve scan problemsScan takes too long Check the software Part of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Image quality is better when printedOriginal is a second-generation photo or picture Scanned image is skewed crooked Scan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pages Fax test failed Fax Hardware Test failed Solution Solve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not print Hardware installation suggestions Troubleshoot installation issuesComputer cannot receive faxes Fax to PC Check the hardware connections Verify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the following Clear jams Clear paper jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams Order printing supplies online HP supplies and accessoriesSupplies HP media Support and warranty Hewlett-Packard limited warranty statement Obtain electronic support Obtain HP telephone supportBefore you call HP support by phone Support processPhone support period Telephone support numbers Call HP Korea customer support Additional warranty options HP Quick Exchange Service Japan Prepare the device for shipment Remove the ink cartridges before shipmentTo remove ink cartridges before shipment To pack the device Pack the devicePage Physical specifications Device specificationsProduct features and capacities Processor and memory specifications Device memory System requirementsOperating system compatibility Minimum requirements Copy specifications Print specificationsFax specifications Scan specifications Electrical specifications Environmental specifications Regulatory information FCC statement FCC statement Toxic and hazardous substance table Noise emission statement for Germany 163 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement Declaration of conformity Regulatory model number Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika