Ricoh D014 / D015 SD Card Firmware File Structure, Contact Information, Training Information

Product Support Guide

D014 / D015

SD Card Firmware File Structure

SD CARD

Romdata

Folder

D014 Folder

Firmware File

Contact Information

Name	Contact
Technical Services Call Center (Hotline)	Ricoh: (800) 537-4264
	Savin/Gestetner: (800) 291-6044
	Lanier: (800) 333-3147
Application Help Desk (Software	Ricoh Phone Card: 2 Call - 000781MIU, 5 Call - 000900MIU
Issues)	Savin Phone Card: 2 Call - 12992, 5 Call - 12993
	Gestetner Phone Card: 2 Call - 12994, 5 Call - 12995
National Reclamation Center	(800)	557-4264 http://www.nrc-usa.com
Technology Solutions Center Web Site	http://www.tscweb.net
Configurator	http://www.connectivity-cafe.com
Ricoh Web Site	http://www.ricoh-usa.com/
Savin iLINC Web Site	http://www.savin.com
Headquarter Web Sites	Ricoh Corporation: http://www.ricoh-usa.com
	Savin Corporation: http://www.savin.com
	Gestetner Corporation: http://www.gestetnerusa.com/
	Lanier Corporation: http://www.lanier.com
Material Safety Data Sheets	(800)	336-MSDS (6737)
Eastern Training Center	(973)	808-7646	http://www.ricohuniversity.com
Western Training Center	(714)	566-3692	http://www.ricohuniversity.com

Training Information

Instructor-Led Training (ILT) – The current instructor-led training program (B132/B200) will be updated to include the D014/D015 information. This five-day course will be revised so that the D014/D015 models are the lead products to be emphasized during the course. All significant differences between the two models will also be covered during the course. The official name of the course will be D014/D015 Color MFP.

Documentation

Description		EDP Code	RFG E-Source Number
Service Manual		003379MIU	029235
Parts Catalog		003380MIU	030038
Point to Point		002281MIU	030035
CBT Self-Pace Update		003378MIU	-
Ver.1.9	Page 36 of 38		1/16/2009

Subject to change without notice