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8. Contact Roku Customer Support if you are still having problems.

Video output includes artifacts, quality lower than expected

The format of video content should be chosen to best match the properties of the intended
display resolution. Most of the video output modes are progressive and so for the highest
quality video reproduction, video files should be MPEG-2 encoded as progressive files.
This is because to present an interlaced MPEG-2 file on a progressive display, the video
must be digitally de-interlaced which can introduce video artifacts e.g. diagonal lines
look less smooth than if the file was encoded as progressive.
Additionally, choose the highest quality output possible.

Video output is red

On an HD2000, if the video is configured for component / HDMI out, the video will
appear red if a monitor is connected to a VGA monitor. The video output defaults to
component/HDMI out.
When using a VGA monitor, ensure that the video mode is set to 1024x768.
For playlists (autoplay.bsp), add the following line:
videomode 1024x768x60p
For CSV files (autoplay.csv), add the following line:
VIDEOMODE 1024x768x60p

No Audio during playback

The Autoplay script defaults to the Audio 1 output. This is the default output for your
Playlist, CSV, and Autoplay.mpg files.
1. Verify your audio cable is firmly connected to the Audio 1 output on the HD600
2. Check the volume on your powered speakers / AV receiver.
3. Verify the AV receiver is set to the correct input.
4. If you set the volume or audio output in your playlist, double-check the settings used.
5. If you are using a custom script (including a modified autorun.bas), verify the audio
output mode you’ve set matches the outputs you are using on the back of the
BrightSign. See “roAudioPlayer” and “roVideoPlayer” sections in the BrightSign
Object Reference for more details.
Playlists
Download the latest Autoplay script from www.rokulabs.com/brightsign.
Playlist support requires autorun.bas v1.1 or later.