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Troubleshooting
For help with Windows or Mac OS X operation, refer to the documentation for your computer or operating system.

Can’t start up the installer

Is the DVD-ROM inserted correctly in your DVD-
ROM drive?
Make sure that the DVD-ROM is correctly inserted in the DVD-
ROM drive.
Could the DVD-ROM itself or the lens of your
DVD-ROM drive be dirty?
The installer may not operate correctly if the DVD-ROM or the
lens of your DVD-ROM drive is dirty. Use a commercially
available CD cleaner or lens cleaner to clean the disc or lens.
Are you attempting to install from a networked
DVD-ROM drive?
The driver cannot be installed from a DVD-ROM drive on the
network.

A warning or error appears during the

installation (Windows)

Could you have connected the SD-50 to your
computer before installing the driver?
If you connect the SD-50 to your computer before installing
the driver, an error message may appear when you begin the
installation.
Reinstall the SD-50 driver as described in “Reinstalling the
Driver” (p. 86).
Are there any devices labeled “Other,”
“Unknown,” or “?/!/X” in the Device Manager?
If driver installation was not completed successfully, the
partially installed driver may remain in an incomplete state.
Reinstall the SD-50 driver as described in “Reinstalling the
Driver” (p. 86).

Can’t install the driver

Did you log on to Windows with the appropriate
user privileges?
You must log onto Windows using one of the following user
names.
• A user name belonging to the Administrators group, such as
Administrator
• A user name whose account type is Computer Administrator
* For details, ask the system administrator for your computer.
In some cases, you may be unable to install the
driver because of the “Driver signing option”
settings (Windows XP)
Refer to “Driver Signing Option Settings (Windows XP)” (p.
99) and make the appropriate settings.
Problems that Can Occur when Connected to a Computer

Problems when Installing the Driver

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