Troubleshooting
If you have concerns or difficulites with your SaecoVenus, here are some possible ideas for solutions. If you need further assistance, please contact Saeco Customer Service at
| PROBLEM | SOLUTION |
| Machine does not work. | Coffeemaker is not plugged in. |
|
| Check outlet (power source); Fuse may be out. |
| There are coffee grounds in | Coffee grind is too fine. |
| the brewed coffee. | Too much coffee in the filter basket. |
|
| The carafe was not fully inserted. |
|
| Removable Internal Filter Basket Holder needs to be cleaned. |
|
| Need to have a standard paper basket filter in Internal Filter Basket Holder. |
| Coffee is not hot enough. | Thermal carafe needed to be preheated with hot water. |
|
| Coffeemaker needs to be decalcified. |
|
| Coffee being used was not at room temperature |
| Carafe lid, carafe or machine | Part of coffeemaker needs to be cleaned; |
| has an odd odor. | See “Decalcifying” for Instructions. |
| Machine overflowed. | Hot water could not pass through the opening at the bottom of the filter |
|
| holder. Remove filter basket holder and thoroughly clean by hand. Look for |
|
| loose coffee grounds that may be blocking flow. |
|
| While pulling the thermal carafe away to take a cup of coffee, too much |
|
| water stayed in the brewing chamber and spilt over the top; Insert carafe |
|
| and continue brewing cycle. |
|
| Too much water in reservoir. |
| Control Pad/Timer doesn’t | The material encasing the control pad is splashproof, not waterproof. If the |
| work; No lights work when I | control pad has water inside it, it may cause a temporary delay until it dries |
| turn on the coffeemaker. | out. The buttons would not work and the lights on the clock go out. |
|
| Unplug the machine and let dry several hours. |
| One of the parts is broken | Contact Saeco Customer Service at |
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