Introduction
1–2 Sage CRM
WAP Mobile Phone. To work online with a mobile phone, it needs to be
enabled for WAP and configured to connect to the company's CRM system
through a WAP gateway.
WAP gateways make it possible for WAP devices to communicate with Web
servers (for example, the server on which CRM resides). Most mobile phone
operators provide a WAP gateway service. Once you have secured access to a
WAP gateway, contact the operator for instructions on how to set up the mobile
phones to use the gateway. You then need to provide users with information on
how to set up their phones.
If a firewall has been installed at the implementation site, you need to take steps
to ensure that traffic directed to the CRM server via the WAP gateway gets
through. If the server is configured to allow access from all HTTP traffic (that is,
if port 80 is open) WAP traffic can access the CRM server. For further
information on server security refer to the "Security Overview" chapter in the
System Administrator Guide.
Chapter Summary The table below gives a summary of each chapter.
Chapter Summary
Getting Started Outlines the steps that users and system
administrators need to take in order to access
CRM from mobile device.
Working with CRM
from a Mobile Device
How to work with CRM from a BlackBerry
or a PDA.
Working with CRM
from a WAP Mobile
Phone
How to work with CRM from a WAP-
enabled mobile phone.