NEW p2500 Manual.qxd 20/04/2004 16:24 Page 9
•Check that the controller is correctly connected to your computer
•Confirm that your PC is functioning normally
At Saitek, we aim to offer comprehensive and thorough technical support to all of our users. So, before you call, follow the guidelines below to ensure that you have all of the information necessary for us to help you.
1Know the problem - make sure that you are clear about the problem you are having and that you can describe the events that led up to it.
2Check the Troubleshooting Guide
3Know your hardware - if it is possible, have the following information to hand:
•The make and model of the computer you are using
•The name and version of the game you were using when you started having problems
•The make and model of your computer’s motherboard
•The make and model of your computer’s sound card
4Be ready - if possible, please try and ring whilst sitting at the computer with all the relevant information and hardware to hand. If you are having a problem with a particular game or application, make sure that you have it loaded.
5Be patient - we try our best to deal with customer queries as quickly as possible. At times it may be necessary to refer queries on to our specialist staff. Please be patient!
To contact your local Saitek Technical Support Center, please look up the relevant contact details on the separate Technical Support Center sheet that came packaged with this product.
Conditions of Warranty
1Warranty period is 2 years from date of purchase with proof of purchase submitted.
2Operating instructions must be followed.
3Product must not have been damaged as a result of defacement, misuse, abuse, neglect, accident, destruction or alteration of the serial number, improper electrical voltages or currents, repair, alteration or maintenance by any person or party other than our own service facility or an authorized service center, use or installation of
4Obligations of Saitek shall be limited to repair or replacement with the same or similar unit, at our option. To obtain repairs under this warranty, present the product and proof of purchase (e.g. bill or invoice) to the authorized Saitek Technical Support Center (listed on the separate sheet packaged with this product) transportation charges prepaid. Any requirements that conflict with any state or Federal laws, rules and/or obligations shall not be enforceable in that particular territory and Saitek will adhere to those laws, rules, and/or obligations.
5When returning the product for repair, please pack it very carefully, preferably using the original packaging materials. Please also include an explanatory note.
6IMPORTANT: To save yourself unnecessary cost and inconvenience, please check carefully that you have read and followed the instructions in this manual.
7This warranty is in Lieu of all other expressed warranties, obligations or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER Some states do not allow the exclusion or limitation of special, incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
