Before contacting a service center, please check the following

BEFORE CONTACTING A SERVICE CENTER

Symptoms Causes Steps

The power is
not turned on
The power is
turned off
during use
The batteries need replacing
The AC Power Adapter is not connected
The batteries need replacing
The camera has automatically turned
itself off
The adapter has not been connected properly
Replace the batteries with new ones
Power on
Plug the adapter in correctly
Camera does
not take
pictures when
the Shutter
button is
being pressed
The camera is not set to RECORD mode
The batteries are weak
The power has not been switched on
The memory card has not been initialized
Set it to RECORD mode
Replace the batteries with new ones
Power on.
Initialize
Images are
dim
You have selected the incorrect
focus mode
If the subject is closer than 0.8m,
select macro mode and if the subject
is beyond 0.8m, select normal mode
The flash mode
does not work
The camera’s flash is turned off Cancel the Flash off mode
The screen is
too bright There is excessive exposure
LCD monitor is too bright
Reset exposure compensation
Set LCD BRIGHTNESS
The screen is
not very clear The lens cover is smudged or dirty You should clean the lens cover
The incorrect
date/time is
displayed
The wrong date/time is displayed or
has been saved as basic numbers
Select the appropriate date in
SETUP mode
The battery
power is
draining
quickly
The external temperature is too cold
The camera is using both old and new
batteries
Keep batteries at the correct
temperature
Replace all batteries with new ones
Replace the batteries with new ones
Connect the AC Power Adapter