Samsung 5000 Series specifications OfficeServ Call - creating desktop efficiency

OfficeServ Call - creating desktop efficiency

OfficeServ Call is a simple-to-use, cost-effective call management application that can improve the operation of almost any organisation, offering features such as screen popping, PC-based telephone operation, BLF, message and contact management.

It allows you to access and manage your calls from an easy-to-use Windows application on your PC. Functions such as on-screen dialling, call forwarding, tele-conferencing and speed dialling are all accessible at the click of a mouse, enhancing efficiency and presenting a more professional face to the outside world.

Integration with Microsoft Outlook enables contact records to be presented on an incoming call, direct dialling from the contacts folder and details of incoming callers to be automatically presented and updated as the call progresses.

OfficeServ EasySet - your personal extension manager

Samsung’s OfficeServ EasySet is an intuitive Windows browser that allows each user to take command of their communications, customising their extension and enhancing productivity. EasySet presents the user with a picture of their handset on their PC screen, showing an overview of the current extension settings and status of programmable feature access keys. It replaces complex programming codes with simple ‘point-and-click’ operation to allow the user to set up extension features and messaging, configure features keys and programme personal speed dials.

OfficeServ Operator - making first impressions count

It is imperative that incoming calls are managed as professionally and efficiently as possible by your operators. That’s why Samsung has developed OfficeServ Operator - a PC-based Console that makes handling high volume call traffic as smooth and effective as possible, improving the image of your organisation.

With the simplicity of point and click operation, OfficeServ Operator replaces traditional handset ‘Key and-Lamp’ working to offer each Operator extensive call handling functionality.

Advanced features include Busy Lamp Field indication, extension status, dial-by-name, departmental queues, information view, straight to mailbox, conference call set up, notes facility and recently forwarded destinations.