Troubleshooting
There is a message that reads "Unrecognized monitor, Plug & Play (VE- SA DDC) monitor found".
Q:Have you installed the monitor driver?
A:Install the monitor driver according to the Driver Installation Instructions.
Q:See the video card manual to see if the Plug & Play (VESA DDC) function can be supported.
A:Install the monitor driver according to the Driver Installation Instructions.
Check when MagicTune™ does not function properly.
Q:MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plug and Play.
A:To check whether your PC is available for MagicTune™ feature, follow the steps below (When Windows is XP);
Control Panel → Performance and Maintenance → System → Hardware → Device Manager → Monitors → After deleting Plug and Play monitor, find 'Plug and Play mon- itor' by searching new Hardware.
A:MagicTune™ is an additional software for the monitor. Some graphic cards may not support your monitor. When you have a problem with the graphic card, visit our website to check the compatible graphic card list provided.
http://www.samsung.com/monitor/magictune
MagicTune™ doesn't work properly.
Q:Have you changed your PC or video graphic card?
A:Download the latest program. The program can be downloaded http://www.sam- sung.com/monitor/magictune
Q:Did you install the program?
A:Reboot the computer after installing the program for the first time. If a copy of the pro- gram is already installed, remove it, reboot the computer, and then install the program again. You need to reboot the computer for it to operate normally after installing or removing the program.
Note
Visit the MagicTune™ website and download the installation software for MagicTune™ MAC.
Check the following items if there is trouble with the monitor.
Check if the power cord and the video cables are properly connected to the computer.
Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
If you installed a new video card or if you assembled the PC, check if the installed the adapter (video) driver and the monitor driver.
Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.
