Before contacting a service center

Symptom

Causes

Remedy

 

 

 

Colour of image is

- White balance setting is

- Select appropriate White balance

different to the

incorrect

 

original scene

 

 

 

 

 

 

Images are too

- Exposure is excessive

- Reset exposure compensation

bright

 

 

 

 

 

 

- Cable connection is incorrect

- Check the connection

 

- The camera is off

- Turn the camera on

 

- There are no batteries, the

- Insert new batteries or check the adapter

 

batteries are exhausted or the

connection

When using the

AC adapter is not connected.

 

PC’s explorer, the

- The operating system is not

- Install Windows 98, 98SE, 2000, ME, XP/

[Removable Disk]

Windows 98, 98SE, 2000, ME,

Mac OS 9.0~10.2 to PC that supports USB

file does not show

XP/ Mac OS 9.0~10.2.

 

 

Alternatively the PC does not

 

 

support USB

 

 

- The camera driver is not

- Install a [USB Storage Driver]

 

installed

 

 

 

 

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Samsung A63 user manual Check the connection, Camera is off Turn the camera on, Connection, When using, XP/ Mac OS 9.0~10.2