Solving Common Problems

Before contacting the after-sales service, perform the following simple checks.

They may save you the time and expense of an unnecessary call.

Problem	Explanation/Solution

The air conditioner does not	 Check if power is on and operate the air conditioner again.
operate at all.	 Check if the circuit breaker is switched off.
	 Check if Off Timer is set.

The temperature is not adjusted.	 Check if you selected the Fan mode.

The air conditioner does not operate	 Check if the air conditioner is cooling only model.
in the HEAT mode.	 Check if the remote control is for cooling only model.

The cool(warm) air does not come	 Check if set temperature higher(lower) than current temperature.
out from the air conditioner.	 Check if you selected the Fan mode. Select the Cool, Heat, Auto or Dry
	mode.
	 Check if the air filter is blocked by dirt. Clean the air filter regularly.
	 Check if the there is cover on the outdoor unit or any obstacle.
	Remove the cover or obstacle.
	 Check if you installed the air conditioner under direct sunlight.
	 The window or door may be opened.
	 Check if you turn on the air conditioner just now.
	It takes about 3 minutes to cool or heat the room.
	 Check if the drain pipe is too long.

The fan speed is not adjusted.	 In Dry mode, the fan speed is selected automatically.

The remote control does	 Check if the battery is discharged. Replace the battery.
not operate.	 Check if the remote control sensor is blocked.
	 Check if the air conditioner is placed near strong light.


The Timer is not set.	 Check if you pressed the		button after selecting time.


Odor is permeated in the	 Check if you use the air conditioner in smoky area or there is a smell.
room during operation.	Ventilate the room or select the Fan mode for 1~2 hours.

The indoor unit indicator	 Press the	button to turn on the air conditioner again.

flashes.	Switch the circuit breaker off and switch on it again.

Strange sound is heard from	 The sound is heard when the refrigerant gas flow is changed depending
the air conditioner.	on the use of the air conditioner.

When you press the button, noise may be heard that the air conditioner sense the airflow blade.

Water drops from the outdoor	 Water may form due to the difference of the temperature.
unit connection part.

AUTO- DIAGNOSTIC FUNCTION

This air conditioner has an auto-diagnostic function in case a failure will happen. When error occurs, the Lamp will blink.

Before contacting customer call center green number, please ask to installer to make a double check of installation unless there’s a full evidence of SAMSUNG product problem.

ENGLISH

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AQ18NENSER, AQ09FANSER, AQ24FAXEUR, AS12FCXXSG, AQ24NSAXEUR specifications

Samsung has long been a leader in the air conditioning industry, continuously innovating to provide energy-efficient and technologically advanced solutions for both residential and commercial spaces. The models AQ09FAN, AQ12FAN, AQ12FBN, AQ12FBX, and AQ18FAN are prime examples of this commitment, each tailored to meet diverse cooling needs while ensuring superior comfort and performance.

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In summary, Samsung's AQ09FAN, AQ12FAN, AQ12FBN, AQ12FBX, and AQ18FAN air conditioners deliver a blend of efficiency, comfort, and advanced technologies. From compact design to powerful cooling capabilities, these models cater to various needs while ensuring exceptional indoor air quality and energy savings. Whether for residential or commercial use, these units exemplify Samsung's dedication to innovative air conditioning solutions.