Solving Common Problems

ENGLISH

Before contacting the after-sales service, perform the following simple checks.

They may save you the time and expense of an unnecessary call.

Problem			Explanation/Solution

The air conditioner does not	 Check if power is on and operate the air conditioner again.
operate at all.	 Check if the circuit breaker is switched off.
	 Check if Off Timer is set.

The temperature is not adjusted.	 Check if you selected the Fan mode.

The air conditioner does not operate	 Check if the air conditioner is cooling only model.
in the HEAT mode.	 Check if the remote control is for cooling only model.

The cool(warm) air does not come	 Check if set temperature higher(lower) than current temperature.
out from the air conditioner.	 Check if you selected the Fan mode. Select the Cool, Heat, Auto or Dry
	mode.
	 Check if the air filter is blocked by dirt. Clean the air filter regularly.
	 Check if the there is cover on the outdoor unit or any obstacle.
	Remove the cover or obstacle.
	 Check if you installed the air conditioner under direct sunlight.
	 The window or door may be opened.
	 Check if you turn on the air conditioner just now.
	It takes about 3 minutes to cool or heat the room.
	 Check if the drain pipe is too long.

The fan speed is not adjusted.	 In Dry mode, the fan speed is selected automatically.

The remote control does	 Check if the battery is discharged. Replace the battery.
not operate.	 Check if the remote control sensor is blocked.
	 Check if the air conditioner is placed near strong light.

The Timer is not set.	 Check if you pressed the			button after selecting time.


Odor is permeated in the	 Check if you use the air conditioner in smoky area or there is a smell.
room during operation.	Ventilate the room or select the Fan mode for 1~2 hours.

The indoor unit indicator	 Press the	button to turn on the air conditioner again.

flashes.	Switch the circuit breaker off and switch on it again.

Strange sound is heard from	 The sound is heard when the refrigerant gas flow is changed depending
the air conditioner.	on the use of the air conditioner.
	 When you press the		button, noise may be heard that the

	air conditioner sense the airflow blade.

Water drops from the outdoor unit connection part.

Water may form due to the difference of the temperature.

AUTO- DIAGNOSTIC FUNCTION

This air conditioner has an auto-diagnostic function in case a failure will happen. When error occurs, the Lamp will blink.

Before contacting customer call center green number, please ask to installer to make a double check of installation unless there’s a full evidence of SAMSUNG product problem.

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