Solving Common Problems
ENGLISH
Before contacting theProblem |
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The air conditioner does not | Check if power is on and operate the air conditioner again. | ||||||
operate at all. | Check if the circuit breaker is switched off. | ||||||
| Check if Off Timer is set. |
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The temperature is not adjusted. | Check if you selected the Fan mode. | ||||||
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The air conditioner does not operate | Check if the air conditioner is cooling only model. | ||||||
in the HEAT mode. | Check if the remote control is for cooling only model. | ||||||
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The cool(warm) air does not come | Check if set temperature higher(lower) than current temperature. | ||||||
out from the air conditioner. | Check if you selected the Fan mode. Select the Cool, Heat, Auto or Dry | ||||||
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| Check if the air filter is blocked by dirt. Clean the air filter regularly. | ||||||
| Check if the there is cover on the outdoor unit or any obstacle. | ||||||
| Remove the cover or obstacle. | ||||||
| Check if you installed the air conditioner under direct sunlight. | ||||||
| The window or door may be opened. | ||||||
| Check if you turn on the air conditioner just now. | ||||||
| It takes about 3 minutes to cool or heat the room. | ||||||
| Check if the drain pipe is too long. | ||||||
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The fan speed is not adjusted. | In Dry mode, the fan speed is selected automatically. | ||||||
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The remote control does | Check if the battery is discharged. Replace the battery. | ||||||
not operate. | Check if the remote control sensor is blocked. | ||||||
| Check if the air conditioner is placed near strong light. | ||||||
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The Timer is not set. | Check if you pressed the |
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Odor is permeated in the | Check if you use the air conditioner in smoky area or there is a smell. | ||||||
room during operation. | Ventilate the room or select the Fan mode for 1~2 hours. | ||||||
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The indoor unit indicator | Press the |
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flashes. | Switch the circuit breaker off and switch on it again. | ||||||
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Strange sound is heard from | The sound is heard when the refrigerant gas flow is changed depending | ||||||
the air conditioner. | on the use of the air conditioner. | ||||||
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| button, noise may be heard that the | ||||
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| air conditioner sense the airflow blade. |
Water drops from the outdoor unit connection part.
Water may form due to the difference of the temperature.
AUTO- DIAGNOSTIC FUNCTION
This air conditioner has an
Before contacting customer call center green number, please ask to installer to make a double check of installation unless there’s a full evidence of SAMSUNG product problem.