Troubleshooting Guide

Before contacting the service center, check the following. It will save your time and theexpense of an unnecessary call.

Problem

 

Explanation/Solution

 

 

The air conditioner does

Check if the circuit breaker of the air conditioner is switched on.

not operate.

Check if the air conditioner is turned on. If necessary,

 

press the

(On/Off) button on the remote control.

Check if the Timer indicator on the indoor unit is on. If so:

-Wait until the set time is reached and the air conditioner starts automatically.

-Cancel the Timer. (See pages 18 and 19 for further details)

The air conditioner does not operate with the remote control.

Check if there are no obstacles in front of the indoor unit.

Check the remote control batteries.

Make sure that you are with in 7 meters from the indoor unit.

No beep is heard when you press the (On/Off) button on the remote control.

Check if you are pointing the remote control at the remote control sensor on the right side of the indoor unit.

Replace the remote control batteries if necessary.

The air conditioner does not cool or heat.

Check if the correct operating mode has been selected (Auto, Cool, Heat).

The room temperature may be too low or too high.

Check if the air filter is dirty; refer to page 25 for cleaning instructions.

Check that there is no obstacle in front of the outdoor unit.

When heating, the required

Check if the required temperature is set correctly.

room temperature is never reached

Increase the fan speed.

and the air conditioner frequently

If the airflow is directed upwards, set the blade downwards with the

stops.

 

remote control.

 

 

The fan speed does not change when

Check if the mode is set to the Auto, Cool, Heat or Fan mode;

you press the

button.

in the Dry mode, the fan speed changes automatically.

The airflow direction does not change when you press

the button.

Check if the air conditioner has been turned on; if necessary, press the (On/Off) button on the remote control.

The timer is not correctly triggered. Check if the timer is set correctly; see pages 18 and 19.

Odor permeates into the room during You can use the Fan mode to ventilate your room. operation.

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Samsung AQ30WBXUMG, AQ36WBXUMG, AQ30WBNUMG, AQ30WBUMG, AQ36WBUMG, AQ36WBNUMG manual Troubleshooting Guide, Problem