5-2 Before Requesting Service
Please check the following before requesting
A blank screen appears / I cannot turn the product on
Is the power cord connected properly? | Check the connection status of the power cord. | |
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Is the <Check Signal Cable> message displayed on the | (Connected using the | |
screen? | Check the cable connecting the PC and the product. | |
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| (Connected using the DVI cable) | |
| If the message appears on the screen even if the cable is | |
| properly connected, recheck the input signal by pressing the [ | |
| ] button of the product. | |
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Is the <Not Optimum Mode> message displayed on the | This occurs when the signal from the graphics card exceeds | |
screen? | the maximum resolution or the maximum frequency of the | |
| product. | |
| In this case, set up the appropriate resolution and the fre- | |
| quency for the product. | |
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Is a blank screen displayed and does the power LED blink at | 1. This occurs when the power saving function is running. | |
a 1 second interval? | If you click the mouse or press any key, the screen will be | |
| turned on. | |
| 2. This occurs when two monitors are connected, | |
| <MagicReturn> is <On> and Magictune is running. In this | |
| case, characters on the Magictune OSD may appear | |
| corrupted. To run the Magictune, the <MagicReturn> must | |
| be set to <Off>. Please restart your PC, set the | |
| <MagicReturn> to <Off> and run the Magictune. | |
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Did you connect with a DVI cable? | If you connect the DVI cable when the PC has booted up or if | |
| you reconnect the DVI cable after disconnecting the cable | |
| while using a PC, the screen may not be displayed because | |
| some graphics cards do not output the video signal. | |
| In this case, reboot the PC while the DVI cable is connected. | |
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Blank spaces are found at the top and bottom of the screen | Blank spaces on the screen are not caused by the monitor. | |
when an [HDMI] or | The cause of the problem is the PC or graphics card, and can | |
monitor and PC. | ||
be fixed by adjusting the screen size in the HDMI or DVI | ||
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| option of the graphics card settings menu. | |
| If the graphics card settings menu has no option to adjust the | |
| screen size, update the graphics card driver to the latest ver- | |
| sion. | |
| (Please contact the graphics card or computer manufacturer | |
| for details on how to adjust the screen settings.) | |
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THE IMAGE IS TOO LIGHT OR TOO DARK.
Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)
The display brightness can differ according to the mode set for <MagicAngle>.
If <MagicBright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.
The on screen adjustment menu (OSD) does not appear.
Did you cancel the screen adjustment?
Check if the <OSD Adjustment Lock> function is set to Off.
Troubleshooting |
