5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

(Connected using the D-sub cable)

screen?

Check the cable connecting the PC and the product.

 

 

(Connected using the DVI cable)

 

If the message appears on the screen even if the cable is

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

 

turned on.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR.

Did you cancel the screen adjustment?

Check if the <OSD Adjustment Lock> function is set to Off.

THE COLOR IS WEIRD / THE PICTURE IS DISPLAYED IN BLACK AND WHITE

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

THE DISPLAY AREA SUDDENLY MOVES TO AN EDGE OR TO THE CENTER.

 

 

Did you change the graphics card or the driver?

Please press the [AUTO] button to run the auto adjustment

 

function.

 

 

Did you change the resolution and frequency appropriate to

Set the resolution and the frequency to the appropriate values

the product?

in the graphics card

 

refer to the (Standard Signal Mode Table)

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

THE PICTURES ARE OUT-OF-FOCUS.

Did you change the resolution and the frequency appropriate to the product?

Set the resolution and the frequency to the appropriate values in the graphics card

refer to the (Standard Signal Mode Table)

Troubleshooting

5-2

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Samsung B2230 Before Requesting Service, Blank Screen Appears / I Cannot Turn the Product on, Pictures are OUT-OF-FOCUS
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B1930N, B2230, B2230W, B1630N, B1930NW specifications

The Samsung B series monitors, including the B2330, B2230N, B2030, B2030N, and B2430L, are designed to meet the diverse needs of users, from casual home users to professionals who require high-quality display solutions. Each model within this series boasts distinct features and technologies that distinguish them in the competitive market of computer monitors.

Starting with the Samsung B2330, this monitor offers a generous 23-inch screen with a full HD resolution of 1920x1080 pixels. Equipped with a fast response time of just 2ms, it minimizes motion blur, making it ideal for gaming and action-packed movies. The B2330 also features Samsung's Magic Bright technology, which optimizes brightness levels based on the content being viewed, enhancing the overall user experience. With its sleek design and ultra-slim profile, it complements any desktop setup.

The B2230N model presents a more compact 21.5-inch display but doesn't compromise on quality. This monitor supports HD resolution and offers similar features to its B2330 counterpart, including Magic Upscale technology, which enhances lower-resolution images for improved clarity. The B2230N also includes a built-in webcam, making it a great choice for video conferencing and online meetings.

Turning to the B2030 and B2030N, these 20-inch models provide versatile options for both home and office environments. The B2030 offers a flat screen design while the B2030N comes with an integrated VGA and DVI-D connection, ensuring compatibility with a wide range of devices. Both models promise vibrant color reproduction and wide viewing angles, allowing for comfortable viewing from various positions.

Lastly, the B2430L stands out with its larger 24-inch display. It includes features like a contrast ratio of 1000:1, providing deep blacks and bright whites that elevate visual quality. The presence of multiple input options, including HDMI, DVI, and VGA, grants users flexibility in connecting various devices, making the B2430L suitable for multimedia applications.

Overall, the Samsung B series monitors are characterized by their cutting-edge technology, sleek designs, and user-friendly features. Whether for gaming, professional work, or casual viewing, these monitors deliver impressive performance and reliability, catering to a wide array of users.
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