Appendix

 

 

 

PROBLEM

 

SOLUTION

Forgot password

• Press the STOP (

) button (on front panel) for more than 5 seconds with

 

no disc inside. All settings including the password will revert to the factory

 

settings.

 

 

Don’t use this unless absolutely necessary.

When the factory default settings are restored, all the user data stored in the BD data will be deleted.

If you experience other problems.

• Go to the contents and find the section of the user manual that contains the

 

explanations regarding the current problem, and follow the procedure once

 

again.

 

 

 

 

• If the problem still cannot be solved, please contact your nearest Samsung

 

authorized service centre.

 

 

The picture is noisy or distorted

• Make sure that the disc is not dirty or scratched.

 

 

 

• Clean the disc.

 

 

 

No HDMI output.

• Check the connection between the TV and the HDMI jack of the product.

 

• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input

 

resolution.

 

 

 

Abnormal HDMI output screen.

• If random noise appears on the screen, it means that TV does not support

 

HDCP (High-bandwidth Digital Content Protection).

 

 

PC Share Manager function

 

 

 

 

I can see folders shared through the PC

• Since it shows only files

corresponding to the Image, Music,

and

Movie

Share Manager, but I cannot see the files.

categories, files that do

not correspond to these categories

may

not be

 

displayed.

 

 

 

AllShare function

 

 

 

 

Video is played intermittently.

• Check if the network is stable.

 

 

Check if the network cable is properly connected and if the network is not overloaded.

Wireless connection between the server and the product is unstable. Check the connection.

AllShare connection between TV and PC is

• IP address under the same subnetwork should be unique, otherwise IP

unstable.

collision can results in such a phenomenon.

 

• Check if you have a firewall enabled.

 

If so, disable the firewall function.

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Samsung BD-C5500/XEE manual Forgot password, Again, Authorized service centre Picture is noisy or distorted, Movie, Not be