Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be performed with

• Check the batteries in the remote control. They may need replacing.

the remote control.

• Operate the remote control at a distance of no more than 6.1m

 

from the player.

 

• Remove the batteries and hold down one or more buttons for

 

several minutes to drain the microprocessor inside the remote

 

control to reset it. Reinstall the batteries and try to operate the

 

remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on

• This message appears when an invalid button is pressed.

the screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g.,

 

angles).

 

• You've requested a title or chapter number or search time that is

 

out of range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work

selection.

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio

 

Options Menu.

PROBLEM

 

SOLUTION

The screen is blank.

•

If the HDMI output is set to a resolution your TV cannot support (for

 

 

example, 1080p), you may not see a picture on your TV.

 

• Press the pbutton (on front panel) for more than 5 seconds with

 

 

no disc inside. All settings will revert to the factory settings.

 

• When the factory default settings are restored, all stored user BD

 

 

data will be deleted.

Forgot PIN

•

Press the pbutton (on front panel) for more than 5 seconds with

 

 

no disc inside. All settings including the password will revert to the

 

 

factory settings.

 

 

Don't use this unless absolutely necessary.

 

• When the factory default settings are restored, all stored user BD

 

 

data will be deleted.

If you experience other problems.

•

Go to the contents and find the section of the user manual that

 

 

contains the explanations regarding the current problem, and follow

 

 

the procedure once again.

 

• If the problem still cannot be solved, please contact your nearest

 

 

Samsung authorized service centre.

The picture is noisy or distorted

•

Make sure that the disc is not dirty or scratched.

 

•

Clean the disc.

No HDMI output.

•

Check the connection between the TV and the HDMI jack of the

 

 

player.

 

• Check if your TV supports 576p/480p, 720p, 1080i or 1080p HDMI

 

 

input resolution.

Abnormal HDMI output screen.

•

If random noise appears on the screen, it means that TV does not

 

 

support HDCP (High-bandwidth Digital Content Protection).

07 Appendix

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Samsung BD-E5500/EN, BD-E5500/XN, BD-E5500/TK, BD-E5500/ZF manual Troubleshooting, Problem Solution
Page 32 Page 34

BD-E5500/ZF, BD-E5500/TK, BD-E5500/XN, BD-E5500/EN specifications

The Samsung BD-ES7000, BD-ES5000/ZF, BD-ES5000/XU, and BD-E5500/ZF are part of Samsung's lineup of Blu-ray players, designed to elevate your home entertainment experience with advanced technologies and features. Each model showcases unique characteristics that cater to various user preferences, while all share a commitment to high-quality playback and smart functionality.

The BD-ES7000 stands out with its sleek design and premium build quality. It supports full HD 1080p video playback, delivering crystal-clear image quality. The device is equipped with Smart Hub, enabling access to an extensive range of streaming services, apps, and media content. This model also supports 3D Blu-ray playback, ensuring an immersive viewing experience when paired with a compatible 3D TV. Furthermore, it features Wi-Fi connectivity, allowing users to easily stream content without the need for cumbersome cabling. Its built-in DVD upscaling enhances standard-definition DVDs to near HD quality, making it a versatile choice for all media types.

The BD-ES5000/ZF shares many similarities with the BD-ES7000 but is a more budget-friendly option while still offering excellent performance. It includes support for 1080p video playback and built-in Wi-Fi. The user-friendly interface allows easy navigation through the Smart Hub for accessing various online streaming services like Netflix, YouTube, and more. This model emphasizes video quality, featuring excellent image processing capabilities, and is also compatible with a variety of audio formats, ensuring a rich sound experience.

The BD-ES5000/XU, while also closely aligned with the BD-ES5000/ZF, may vary in terms of regional specifications and design. It offers the same foundational features, including 1080p video playback and Smart functionality, while delivering seamless performance critical for daily use.

Lastly, the BD-E5500/ZF is another noteworthy model that excels in performance and connectivity. It features USB connectivity, allowing users to play media files directly from USB drives, making it easy to enjoy content from various sources. It maintains the same level of video quality across all formats and supports a wide range of media types. It is engineered for durability and ease of use, ensuring that users can enjoy their favorite films and shows without hassle.

Overall, the Samsung BD-ES series Blu-ray players are engineered with cutting-edge technology, delivering an exceptional home entertainment experience through their capabilities, quality design, reliability, and flexibility. Whether you prioritize streaming, 3D content, or standard DVD playback, these models provide ample options for all movie enthusiasts.
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