Manuals / Samsung / TV and Video / Blu-ray Player

Samsung BD-J7500/ZF, BD-J7500/EN manual Troubleshooting, Problem Solution

Models: BD-J7500/ZF BD-J7500/EN

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Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m from the

 

product.

 

• Remove the batteries and hold down one or more buttons for several

 

minutes to drain the microprocessor inside the remote control to reset it.

 

Reinstall the batteries and try to operate the remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is out of

 

range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio on your Blu-ray Disc/DVD Disc is fixed and cannot be

 

changed.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the @ button (on top panel) for more than 5 seconds with no disc

 

inside. The initialization message appears on the screen, and the player

 

turns off automatically. When you turn your product on again, all the

 

settings will be reset.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

07 Appendix

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Samsung BD-J7500/ZF, BD-J7500/EN manual Troubleshooting, Problem Solution
Page 50 Page 52

BD-J7500/ZF, BD-J7500/EN specifications

The Samsung BD-J7500/ZF is a premium Blu-ray player that has been designed to deliver an outstanding home entertainment experience. This model stands out for its impressive range of features, advanced technologies, and user-friendly characteristics, making it an excellent addition to any home theater setup.

One of the key features of the BD-J7500 is its 4K Ultra HD upscaling capability. This technology allows users to enjoy their existing DVD and Blu-ray collections in enhanced clarity and detail, bringing content closer to 4K resolution. This means that even older titles can benefit from sharper images and improved color depth, making movie nights more enjoyable.

In addition to upscaling, the BD-J7500 supports a wide array of video formats, including 3D Blu-ray discs. This capability enables viewers to immerse themselves in visually captivating experiences, making it an ideal choice for fans of 3D cinema. The player also boasts advanced audio features, such as support for high-definition audio codecs like Dolby TrueHD and DTS-HD Master Audio, which further enrich the sound quality.

Another notable feature of the BD-J7500 is its Smart Hub interface. This allows users to access a variety of streaming services, such as Netflix, YouTube, and Hulu, directly from the player. With built-in Wi-Fi connectivity, navigating online content has never been easier, and users can also enjoy additional apps, games, and services, making the BD-J7500 versatile for a wide range of entertainment needs.

The BD-J7500 is designed with usability in mind, featuring a sleek and modern aesthetic that fits seamlessly into any home entertainment center. It comes equipped with a user-friendly remote control, making it easy to access functions and navigate the player’s interface. Moreover, the player supports HDMI and USB connections, allowing for straightforward setup with other devices.

For users who prioritize remote control features, the Samsung Smart View app is also available, providing the ability to control the player via smartphones and tablets. This adds another layer of convenience, particularly when navigating through large libraries of content.

In summary, the Samsung BD-J7500/ZF is a feature-rich Blu-ray player that combines 4K upscaling, support for various formats, and smart connectivity into a stylish and user-friendly package. Its combination of advanced technologies ensures that users enjoy both stunning visuals and high-quality audio, allowing for an immersive viewing experience. Whether watching the latest blockbuster or streaming favorite shows, the BD-J7500 is designed to enhance any home entertainment experience.