Troubleshooting

Before requesting service, please check the following.

PROBLEM		SOLUTION

No operation can be performed with the	•	Check the batteries in the remote control. They may need replacing.
remote control.	•	Operate the remote control at a distance of no more than 6.1m.
	•
	•	Remove batteries and hold down one or more buttons for several minutes
		to drain the microprocessor inside the remote control to reset it. Reinstall
		batteries and try to operate the remote control again.

Disc does not play.	•	Ensure that the disc is installed with the label side facing up.
	•	Check the region number of the Blu-ray Disc/ DVD.

Disc Menu does not appear.	•	Check if the disc has a Menu.

The icon appears on the screen.	•	This icon appears when an invalid button is pressed.
	•	The features or action cannot be completed at this time because :
		1. The Blu-ray Disc/ DVD’s software restricts it.
		2. The Blu-ray Disc/ DVD’s software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of range.

Play mode differs from the Setup Menu	•	Some of the functions selected in the Setup Menu may not work properly
selection.		if the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.	•	The Screen Ratio is fixed on your Blu-ray Disc/ DVDs.
	•	This is not a problem with the player.

No audio.	•	Make sure you have selected the correct Digital Output in the Audio
		Options Menu.

The screen is blocked	•	Press the ] button (in front panel) for more than 5 seconds with no disc
		inside. All settings will revert to the factory settings.
	•	When the factory default settings are restored, all the user data stored in
		the persistent storage will be deleted.

If the HDMI output is set to a resolution	•	Press the ] button (in front panel) for more than 5 seconds with no disc
your TV cannot support (for example,		inside. All settings will revert to the factory settings.
1080p), you may not see a picture on	•	When the factory default settings are restored, all the user data stored in
your TV.	•
your TV.		the persistent storage will be deleted.
		the persistent storage will be deleted.

62_ troubleshooting

BD-P1500/SAM specifications

The Samsung BD-P1500 is a versatile Blu-ray player that entered the market as a part of Samsung's effort to provide high-quality home entertainment systems. This player is notable for its combination of advanced features, reliable performance, and user-friendly design. One of the main attributes of the BD-P1500 is its ability to deliver stunning 1080p video playback, ensuring that users experience movies and shows with exceptional clarity and detail.

Equipped with the latest in video processing technology, the BD-P1500 supports various codecs, such as MPEG-2, AVC, and VC-1, making it compatible with a wide range of content. In addition to Blu-ray discs, the player reads standard DVDs and CD media, allowing users to enjoy their existing collections without any compromise in quality. The inclusion of DVD upscaling offers the added benefit of enhancing the visual output of standard DVDs to near high-definition quality, ensuring that older titles look great on modern HDTVs.

Samsung’s BD-P1500 also features BD-Live technology, which allows viewers to access additional content and interactive features via broadband internet. This functionality opens up a new realm of viewing experiences, such as exclusive bonus features, online games, and social networking capabilities associated with many modern Blu-ray titles.

In terms of connectivity, the BD-P1500 does not disappoint. It comes equipped with HDMI output, facilitating easy connection to high-definition televisions and supporting high-definition audio formats, including Dolby TrueHD and DTS-HD Master Audio. This enables listeners to enjoy a rich and immersive sound experience that complements the high-quality visuals.

The sleek design of the Samsung BD-P1500, complemented by an intuitive user interface, makes it simple for users to navigate through menus and settings. The player also includes USB ports for playback of media from external drives, accommodating a variety of digital formats.

Overall, the Samsung BD-P1500 is a well-rounded Blu-ray player that combines cutting-edge technology with practical features. Its ability to enhance both video and audio, along with its interactive capabilities and user-friendly interface, positions it as an attractive option for those looking to enhance their home entertainment experience. Versatile, efficient, and packed with features, the BD-P1500 stands as a solid choice for casual viewers and home theater enthusiasts alike.

Samsung BD-P1500/SAM manual Troubleshooting, Before requesting service, please check the following

Models: BD-P1500/SAM

troubleshooting

Before requesting service, please check the following.

PROBLEM

SOLUTION

remote control.

3. The feature is not available at the moment.

if the disc is not encoded with the corresponding function.

the persistent storage will be deleted.

BD-P1500/SAM specifications