Troubleshooting

Before requesting service, please check the following.

PROBLEM		SOLUTION

No operation can be performed with the	•	Check the batteries in the remote control. They may need replacing.
remote control.	•	Operate the remote control at a distance of no more than 20 feet.
	•
	•	Remove batteries and hold down one or more buttons for several minutes
		to drain the microprocessor inside the remote control to reset it. Reinstall
		batteries and try to operate the remote control again.

Disc does not play.	•	Ensure that the disc is installed with the label side facing up.
	•	Check the region number of the Blu-ray Disc/ DVD.

Disc Menu does not appear.	•	Check if the disc has a Menu.

The icon appears on the screen.	•	This icon appears when an invalid button is pressed.
	•	The features or action cannot be completed at this time because :
		1. The Blu-ray Disc/ DVD’s software restricts it.
		2. The Blu-ray Disc/ DVD’s software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of range.

Play mode differs from the Setup Menu	•	Some of the functions selected in the Setup Menu may not work properly
selection.		if the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.	•	The Screen Ratio is fixed on your Blu-ray Disc/ DVDs.
	•	This is not a problem with the player.

No audio.	•	Make sure you have selected the correct Digital Output in the Audio
		Options Menu.

The screen is blocked	•	Press the ] button (in front panel) for more than 5 seconds with no disc
		inside. All settings will revert to the factory settings.
	•	When the factory default settings are restored, all the user data stored in
		the persistent storage will be deleted.

If the HDMI output is set to a resolution	•	Press the ] button (in front panel) for more than 5 seconds with no disc
your TV cannot support (for example,		inside. All settings will revert to the factory settings.
1080p), you may not see a picture on	•	When the factory default settings are restored, all the user data stored in
your TV.	•
your TV.		the persistent storage will be deleted.
		the persistent storage will be deleted.

62_ troubleshooting

BD-P1500/XEE specifications

The Samsung BD-P1500/XEE is a Blu-ray disc player that offers a compelling combination of high-definition viewing, advanced technologies, and user-friendly features, catering to home theater enthusiasts. Launched as part of Samsung's robust line of Blu-ray players, the BD-P1500/XEE stands out for its impressive performance and versatility.

One of the key features of the BD-P1500/XEE is its ability to deliver stunning 1080p high-definition video quality. Through its advanced video processing capabilities, users can enjoy vibrant colors and sharp details, significantly enhancing the movie-watching experience. The player supports various formats, including BD-ROM, BD-R, BD-RE, DVD-Video, DVD-R, DVD-RW, CD, CD-R, and CD-RW, making it a versatile choice for playing a wide range of media.

In terms of audio, the BD-P1500/XEE is equipped with advanced surround sound technologies like Dolby Digital, Dolby TrueHD, and DTS-HD Master Audio, ensuring that users enjoy immersive sound quality that complements the high-definition video. This allows viewers to experience the full depth and richness of their favorite films and music.

Connectivity is another area where the BD-P1500/XEE excels. It features multiple HDMI outputs, component video outputs, and an optical audio output, allowing for easy integration with most home theater systems. With its HDMI output, users can connect the player directly to their high-definition TV or A/V receiver, enabling a simple all-digital connection that supports both video and audio.

Moreover, the Samsung BD-P1500/XEE includes upgradable firmware, which provides users the flexibility to enhance functionality and compatibility with future formats and applications. This ensures that the player remains current with evolving technology and standards.

The user interface is designed for ease of use, featuring on-screen menus and a simple remote control, making navigation through settings and features intuitive. The player also offers fast load times, allowing for a seamless viewing experience without prolonged waiting periods.

In summary, the Samsung BD-P1500/XEE is a well-rounded Blu-ray player that combines high-definition video quality, superior audio capabilities, versatile media playback options, and user-friendly features. Its robust performance and connectivity options make it a worthy choice for anyone looking to enhance their home entertainment experience.

Samsung BD-P1500/XEE manual Troubleshooting, Before requesting service, please check the following

Models: BD-P1500/XEE

troubleshooting

Before requesting service, please check the following.

PROBLEM

SOLUTION

remote control.

3. The feature is not available at the moment.

if the disc is not encoded with the corresponding function.

the persistent storage will be deleted.

BD-P1500/XEE specifications