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troubleshooting
Before requesting service, please check the following.
PROBLEM |
| SOLUTION | |
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No operation can be performed with the | • | Check the batteries in the remote control. They may need replacing. | |
remote control. | • | Operate the remote control at a distance of no more than 20 feet. | |
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| • | Remove batteries and hold down one or more buttons for several minutes | |
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| to drain the microprocessor inside the remote control to reset it. Reinstall | |
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| batteries and try to operate the remote control again. | |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. | |
| • | Check the region number of the | |
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Disc Menu does not appear. | • | Check if the disc has a Menu. | |
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The icon appears on the screen. | • | This icon appears when an invalid button is pressed. | |
| • | The features or action cannot be completed at this time because : | |
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| 1. The | |
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| 2. The | |
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| 3. The feature is not available at the moment. | |
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| 4. You’ve requested a title or chapter number or search time that is out of range. | |
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Play mode differs from the Setup Menu | • | Some of the functions selected in the Setup Menu may not work properly | |
selection. |
| if the disc is not encoded with the corresponding function. | |
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The screen ratio cannot be changed. | • | The Screen Ratio is fixed on your | |
| • | This is not a problem with the player. | |
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No audio. | • | Make sure you have selected the correct Digital Output in the Audio | |
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| Options Menu. | |
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The screen is blocked | • | Press the ] button (in front panel) for more than 5 seconds with no disc | |
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| inside. All settings will revert to the factory settings. | |
| • | When the factory default settings are restored, all the user data stored in | |
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| the persistent storage will be deleted. | |
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If the HDMI output is set to a resolution | • | Press the ] button (in front panel) for more than 5 seconds with no disc | |
your TV cannot support (for example, |
| inside. All settings will revert to the factory settings. | |
1080p), you may not see a picture on | • | When the factory default settings are restored, all the user data stored in | |
your TV. | |||
| the persistent storage will be deleted. | ||
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62_ troubleshooting