Samsung BN46-00098R-04, ME32C, ME40C, ME46C, ME55C Troubleshooting Guide

255

Troubleshooting Guide

Chapter 15

Requirements Before Contacting Samsung Customer Service Center

Before calling Samsung Customer Service

Center, test your product as follows. If

the problem persists, contact Samsung

Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

Power off both the PC and product.

Disconnect all the cables from the product.

Power on the product.

If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected

(refer to Supported Resolutions).

If the screen remains blank, check the PC

system, video controller and cable.

Contents

Main Before Using the Product Preparations Connecting and Using a Source Device Using MDC Screen Adjustment Sound Adjustment Channel Network System Support AllShare Play MagicInfo Lite MagicInfo Premium S MagicInfo Videowall S Troubleshooting Guide Specifications Appendix Before Using the Product Chapter 01 Copyright Safety Precautions Symbols Cleaning Storage Electricity and Safety Installation Page Operation Page -_- Page Preparations Chapter 02 Checking the Contents Removing the Packaging (for ME32C ME40C and ME46C models only) Removing the Packaging (for ME55C models only) Checking the Components Components Items sold separately Parts Control Panel Panel Key Buttons Description Control menu Return Buttons Description Reverse Side Port Description Assembling the Holder-Wire stand Anti-theft Lock Remote Control OFF 0 VOL CH A To place batteries in the remote control D C B Page Connection Using an IR Stereo Cable (sold separately) Controlling more than one display product using your remote control 1 2 IR OUT IR/AMBIENT SENSOR IN Controlling more than one display product using an external sensor kit (sold separately) Before Installing the Product (Installation Guide) Tilting Angle and Rotation Ventilation Installation on a Perpendicular Wall Installation on an Indented Wall Dimensions Installing the Wall Mount Wall Mount Kit Specications (VESA) Model name VESA screw hole specs (A * B) in millimeters Standard Screw Quantity Remote Control (RS232C) Cable Connection RS232C Cable 1 2 3 4 5 6 7 8 9 LAN Cable 12345678 Pin No Standard Color Signal Direct LAN cable (PC to HUB) Cross LAN cable (PC to PC) Connection Control Codes Viewing control state (Get control command) Controlling (Set control command) Command No. Command type Command Value range Power control Volume control Input source control Screen mode control Screen size control PIP On/Off control Auto adjustment control (PC and BNC only) Video Wall Mode Control Safety Lock Video Wall On Video Wall User Control 10x10 Video Wall Model 10x10 Video Wall Model : ( 1 ~ 100) Connecting and Using a Source Device Chapter 03 Before Connecting Pre-connection Checkpoints Connecting to a PC Connection using the D-SUB cable (Analog type) Page Connection Using an HDMI Cable HDMI IN 1, HDMI IN 2 DP IN Connection Using an DP Cable Page Page Page Connecting to a Video Device Connection Using the AV Cable Connection Using the component Cable Connection Using an HDMI-DVI Cable HDMI IN 1, HDMI IN 2 RGB / DVI / HDMI / AV / COMPONENT / AUDIO IN Connection Using an HDMI Cable Using an HDMI cable or HDMI to DVI Cable (up to 1080p) HDMI IN 1, HDMI IN 2 Page Connecting the network box (Sold separately) MagicInfo Entering MagicInfo mode MagicInfo Setup Wizard - v.1.12 Select TCP/IP - step 2 < Back(B) Next(N) > Finish Cancel Enter the IP information. Select a language. (The default language is English.) < Back(B) Next(N) > Finish Cancel MagicInfo Setup Wizard - v.1.12 Select Language -step 3 Page Changing the Input source Source Using MDC Chapter 04 Conguring Settings for Multi Control Conguring settings for Multi Control MDC Program Installation/Uninstallation Installation Uninstallation What is MDC? Using MDC via RS-232C (serial data communications standards) OUT RS232C IN Using MDC via Ethernet Connection using a direct LAN cable Page Page Page Page Page Page Getting Started with MDC Main Screen Layout Menus 2 3 Home 1 1 2 Alert 3 User Login Screen Adjustment Custom Color Options Size Advanced features 3D Control Advanced Settings Sound Adjustment System Setup Video Wall Format PIP General Fan & Temperature Security OSD Display Time Timer Holiday Management Screen Burn Protection Screen Saver Page Ticker Tool Settings Security Reset Edit Column Options Edit Column Select the items you want to display in the list of sets. Page Page Group Management Page Schedule Management Schedule Modification Deleting a Schedule Troubleshooting Guide Issue Solution Page Screen Adjustment Chapter 05 Picture Mode If the input source is PC, DVI or DisplayPort If the input source is AV, Component, HDMI1, HDMI2, or TV Backlight / Contrast / Brightness / Sharpness / Color / Tint (G/R) Input source Picture Mode Adjustable options Screen Adjustment Picture Size 16:9 Zoom/Position PC Screen Adjustment Resolution Select O Picture Size Picture Sizes available by Input Source. Input Source Picture Size Position Zoom/Position PC Screen Adjustment Resolution Select Auto Adjustment Rotation Aspect Ratio Advanced Settings Input Source Picture Mode Advanced Settings Dynamic Contrast Black Tone Flesh Tone RGB Only Mode Color Space White Balance 10p White Balance Gamma Expert Pattern Motion Lighting Picture Options Input source Picture Mode Picture Options Color Tone Color Temp. Digital Noise Filter MPEG Noise Filter HDMI Black Level Film Mode Auto Motion Plus (for ME55C models only) Dynamic Backlight Page Sound Adjustment Chapter 06 Sound Mode Sound Eect Broadcast Audio Options Speaker Settings Reset Sound Channel Chapter 07 Antenna Auto Program Clear Scrambled Channel How to Stop the Clear Scrambled Channel function Fine Tune Crosstalk Noise Reduction Network Chapter 08 Connecting to a Wired Network Network Settings Page Wired Network Settings Page Connecting to a Wireless Network Wireless Network Setting Page Page WPS(PBC) Network Status You can check the current network and Internet status. MENUm Network Network Status ENTERE The displayed image may differ depending on the model. Network Status Wi-Fi Direct To connect your mobile device with your product using Wi-Fi Direct, follow these steps: Soft AP A C AllShare Settings Using the AllShare Play Function Device Name System Chapter 09 4 3 2 Multi Control Multi Control Conguring settings for Multi Control Time Clock Clock Mode Clock Set Time Zone Sleep Timer Holiday Management On Timer Holiday Management O Timer Holiday Management Menu Language Rotate Menu Eco Solution Eco Solution Energy Saving Eco Sensor Min. Backlight Caption Caption Caption Caption Mode Digital Caption Options Caption Caption Mode Digital Caption Options Security Security Safety Lock Button Lock Program Rating Lock Change PIN Safety Lock Button Lock Page Change PIN PIP PIP Auto Protection Time Screen Burn Protection Ticker Video Wall PIP Settings Main picture Sub picture Auto Protection Time Screen Burn Protection Pixel Shift Available Pixel Shift Settings and Optimum Settings. Available Settings Optimum Settings Pixel Shift Timer Immediate Display Side Gray Timer Timer Immediate Display Side Gray Ticker Video Wall Video Wall Video Wall Format Horizontal Vertical Screen Position Source AutoSwitch Settings Source AutoSwitch Settings Source AutoSwitch Primary Source Recovery Primary Source General Max. Power Saving Game Mode BD Wise Menu Transparency Sound Feedback Auto Power Standby Control Lamp Schedule OSD Display Power On Adjustment Temperature Control Anynet+ (HDMI-CEC) Anynet+ (HDMI-CEC) Anynet+ (HDMI-CEC) Auto Turn O Receiver On Yes Anynet+ (HDMI-CEC) Auto Turn O 3 2 Switching between Anynet+ Devices 1 Troubleshooting for Anynet+ Problem Possible Solution DivX Video On Demand DivX Video On Demand On Player Mode Player Mode MagicInfo Lite Magic Clone Magic Clone Clone to USB Clone From USB Reset System Reset System Reset All Reset All PC Module Power PC Module Power Synced Power-On Support Chapter 10 Software Update By USB Page Contents Home Support Contents Home Channel List Using the colored and function buttons with the Channel List Channel Manager Icons in Channel Adding a channel (Channel) Deleting a channel in Channel Using Tools in Channel Edit Favorites A -Available in TV mode only. More than one channel can be deleted simultaneously appears next to the selected channel. Change order Complete the Change order process. Copy Copy a channel from a list of favorite channels to another list. Change Fav. Go to another list of favorite channels. The list of favorite channels Page Adding a favorite channel Deleting a Channel from a list of favorite channels MagicInfo Lite MagicInfo Premium S Page Source Edit Name Information AllShare Play Chapter 11 What is AllShare Play? Read the following before using AllShare Play with a USB device Compatible devices with AllShare Play File system and formats Using a USB device Connecting to a PC over a network Using the AllShare Play features Using the Basic AllShare Play Features Sorting the le lists Sort Criteria Operation Videos Photos Music Playing Selected Files Copying Files Creating a Playlist My List My List options Option Name Operations Recently Played What's New Playlist Videos Playing a Video Using the Play Continuously Function (Resume Play) Photos Viewing a Photo (or Slide Show) Music Playing Music Videos / Photos / Music Play Option menu Option Name Operations Videos Photos Music Supported Subtitle and AllShare Play le formats Subtitle External Internal Supported image resolutions File Extension Type Resolution Supported music le formats File Extension Type Codec Comments Supported Video Formats Video Decoder Audio Decoder File Extension Container Video Codec Resolution Frame rate (fps) Bit rate (Mbps) Audio Codec MagicInfo Lite Chapter 12 File Formats Compatible with MagicInfo Lite Player Read before using MagicInfo Lite Player Contents File Extension Container Video Codec Resolution Frame rate (fps) Bit rate (Mbps) Audio Codec Video Audio Image Flash Power Point PDF WORD Approving a connected device from the server Setting the current time MagicInfo Lite MagicInfo Lite Player Network Schedule Local Schedule Internal AutoPlay USB AutoPlay Local Schedule Manager Registering a Local Schedule Select Create in the Local Schedule Manager screen. Select Time to set the time you want to play content. Page Select Save. Select the memory space you want to save the content to. --:-- am~ --:-- pm Create Check that the schedule has been added to the Local Schedule Manager. Modifying a Local Schedule Ensure at least one Local Schedule is registered. Select the local schedule you want to modify. Select Edit. Edit Deleting a Local Schedule Ensure at least one Local Schedule is registered. Select the local schedule you want to delete. Running a Local Schedule Ensure at least one Local Schedule is registered. Select the local schedule you want to run. Next, select Run. Stopping a Local Schedule Select Stop. Viewing the details of a Local Schedule Select the local schedule you want to view the details of. The details of the schedule will be displayed. 12:00 am~12:00 pm, 2 File(s) - Menu1.jpg Menu2.jpg Information Copying a Local Schedule Select a storage device where the local schedule files to copy are saved. USB: Copy local schedules from a USB memory device to Internal Memory. Internal Memory Content Manager Copying content Deleting content Select Content Manager in the MagicInfo Lite menu screen. MagicInfo Lite Player Select the content you want to delete. Next, select Delete. Content under Internal Memory and USB memory can be deleted at the same time. Server Network Settings Server FTP Mode Default Storage Page Viewing the details of the content that is running Changing the settings for the content that is running Tools MagicInfo Premium S Chapter 13 File Formats Compatible with MagicInfo Premium S Player Read before using MagicInfo Premium S Player Video Audio Image Flash Power Point PDF WORD Template les LFD Network Schedule Multiframe Playback restrictions Sound output restrictions Template files and LFD(.lfd) files Restrictions Others Flash performance can be slower on a PC (H/W performance restrictions) PIP function restrictions Approving a connected device from the server Setting the current time MagicInfo Premium S m : T MagicInfo Premium S Player Network Schedule Local Schedule Template Player Internal AutoPlay USB AutoPlay Local Schedule Manager Registering a Local Schedule Select Create in the Local Schedule Manager screen. Select Time to set the time you want to play content. Page Select Save. Select the memory space you want to save the content to. --:-- am~ --:-- pm Create Check that the schedule has been added to the Local Schedule Manager. Modifying a Local Schedule Ensure at least one Local Schedule is registered. Template Player Select the local schedule you want to modify. Select Edit. Deleting a Local Schedule Ensure at least one Local Schedule is registered. Select the local schedule you want to delete. Running a Local Schedule Ensure at least one Local Schedule is registered. Select the local schedule you want to run. Next, select Run. Stopping a Local Schedule Select Stop. Viewing the details of a Local Schedule Select the local schedule you want to view the details of. The details of the schedule will be displayed. 12:00 am~12:00 pm, 2 File(s) - Menu1.jpg Menu2.jpg Information Copying a Local Schedule Template Player USB: Copy local schedules from a USB memory device to Internal Memory. Select a storage device where the local schedule files to copy are saved. Template Manager Registering a Template Interlaced signal rotation is not supported. Select Template Manager in the MagicInfo Premium S menu screen. Template Manager Contents Contents Page Content Manager Copying content Deleting content Select Content Manager in the MagicInfo Premium S menu screen. Select the content you want to delete. Next, select Delete. Content under Internal Memory and USB memory can be deleted at the same time. Menu1.jpg Menu2.jpg Server Network Settings Server FTP Mode Default Storage Page Viewing the details of the content that is running Changing the settings for the content that is running Tools MagicInfo Videowall S Chapter 14 File Formats Compatible with MagicInfo Videowall S Player Read before using MagicInfo Videowall S Player Video Image Page MagicInfo Videowall S Default Storage Default Content Screen Layout Port Page Troubleshooting Guide Chapter 15 Requirements Before Contacting Samsung Customer Service Center Testing the Product Checking the Resolution and Frequency Check the followings. Installation issue (PC mode) Page Page Page Sound issue Remote control issue Source device issue Page Other issue Q & A Question Answer Specications Chapter 16 General Model Name ME32C ME40C Model Name ME46C ME55C Model Name ME32C ME40C ME46C ME55C Page PowerSaver Preset Timing Modes Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) Page Appendix Chapter 17 Contact SAMSUNG WORLD WIDE NORTH AMERICA LATIN AMERICA Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others Optimum Picture Quality and Afterimage Burn-in Prevention Optimum Picture Quality Prevention of Afterimage Burn-in Preventing afterimage burn-in Type 1 Type 2 20:30 FLIGHT FLIGHT FLIGHT TIME OZ348 20:30 [ Step 1 ] [ Step 2 ] [ Step 3 ] FLIGHT TIME OZ348 FLIGHT TIME OZ348 20:30 20:30 License Terminology

Samsung Troubleshooting Guide

Models: BN46-00098R-04 ME32C ME40C ME46C ME55C

Chapter 15

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Checking the Resolution and Frequency