Manuals / Samsung / TV and Video / Flat Panel Television

Samsung UC5000 Troubleshooting, Issues Solutions and Explanations, Other Information English

Models: UC5000 BN68-02625A-03

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Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com,” then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Solutions and Explanations

Poor picture

First of all, please perform the Picture Test and confirm that your TV is properly displaying the test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 24)

 

If the test image is properly displayed, the poor picture may be caused by the source or signal.

 

 

The TV image does not look as good as it

• If you have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or

did in the store.

Component cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto program.

 

✎✎ Many HD channels are upscaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macroblock error,

• Compression of video contents may cause picture distortion, especially in fast moving pictures such

small block, dots, pixelization.

as sports and action movies.

 

• Low signal level can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analog and digital

 

TV.

 

 

Color is wrong or missing.

• If you’re using Component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu (go to Picture mode / Color / Brightness / Sharpness)

 

(p. 16)

 

• Adjust Energy Saving option in the TV menu (go to MENU – Picture – Eco Solution – Energy

 

Saving) (p. 16)

 

• Try resetting the picture to view the default picture settings (go to MENU - Picture - Picture Reset)

 

(p. 18)

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 17).

screen.

• Change cable/satellite box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box

freezes or is distorted or delayed.

reboots. It may take up to 20 minutes)

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 24)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too low

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the Sound menu. (p. 19).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an inappropriate

• Check cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or Cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

• Perform the Sound Test as explained above.

 

 

05 Other Information

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Samsung UC5000, BN68-02625A-03 user manual Troubleshooting, Issues Solutions and Explanations, Other Information English
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UC5000, BN68-02625A-03 specifications

The Samsung BN68-02625A-03, UC5000 is a stunning display technology that combines advanced features, innovative technologies, and superior characteristics to enhance your viewing experience. As a part of Samsung’s renowned lineup, this model is designed to cater to the needs of both casual viewers and avid gamers alike.

One of the main features of the Samsung BN68-02625A-03 is its impressive resolution, delivering sharp and clear visuals that make every scene come to life. With a Full HD resolution, it offers a pixel-perfect picture that is ideal for watching movies, playing video games, or streaming shows. This level of clarity ensures that details are not lost, providing an immersive viewing experience.

The display also incorporates Samsung's advanced LED technology, which enhances brightness and contrast for a more vivid picture. The dynamic range of colors presented vividly on the screen allows users to appreciate a wide spectrum of shades, from the deepest blacks to the brightest whites. With HDR (High Dynamic Range) support, this model ensures that content is presented as intended, with enhanced depth and realism.

In terms of connectivity, the BN68-02625A-03 features multiple HDMI and USB ports, allowing for easy integration with various devices such as gaming consoles, streaming boxes, and sound systems. This versatility makes it an ideal choice for a home entertainment system. Additionally, smart capabilities allow users to access popular streaming platforms directly from the display, simplifying the overall viewing experience.

Another hallmark of this model is its sleek design, which fits seamlessly into any home decor. The ultra-slim profile minimizes the physical footprint, while also making it easy to mount on walls or set up as a centerpiece in any room.

User-friendly features, including customizable settings, allow viewers to adjust preferences according to their desires, ensuring that the viewing experience matches individual tastes. The intuitive on-screen interface further enhances usability, making navigation through menus and apps a breeze.

Overall, the Samsung BN68-02625A-03, UC5000 stands out with its combination of cutting-edge technology, immersive picture quality, and user-focused design. It is a testament to Samsung’s commitment to innovation and excellence, making it a superb choice for anyone looking to upgrade their home entertainment viewing experience.