5-2 Before Requesting Service

5-2 Before Requesting Service

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

Check the cable connecting the PC and the product.

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the

 

button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

 

turned on.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <MagicAngle>.

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

THE COLOR IS WEIRD / THE PICTURE IS DISPLAYED IN BLACK AND WHITE

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

THE DISPLAY AREA SUDDENLY MOVES TO AN EDGE OR TO THE CENTER.

 

 

Did you change the graphics card or the driver?

Please press the [AUTO] button to run the auto adjustment

 

function.

 

 

Did you change the resolution and frequency appropriate to

Set the resolution and the frequency to the appropriate values

the product?

in the graphics card

 

refer to the (Standard Signal Mode Table)

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

5-2

Troubleshooting

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Samsung BX2035 user manual Before Requesting Service, A Blank Screen Appears / I Cannot Turn The Product On
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BX2035 specifications

The Samsung BX series of monitors, comprising the BX2335, BX2035, and BX2235, showcases a blend of style, technology, and performance aimed at both casual users and professional environments. These monitors have been designed keeping in mind the need for a clear display, efficient usability, and delivering a pleasant viewing experience.

Starting with the BX2335, this model features a 23-inch screen size with a resolution of 1920 x 1080, providing Full HD quality. It incorporates Samsung’s innovative LED backlighting technology, which not only enhances brightness and contrast but also contributes to energy efficiency. With a dynamic contrast ratio of 5,000,000:1, users can expect deep blacks and vivid whites, ensuring graphics and text appear sharp and clear. The 5ms response time reduces motion blur, making it suitable for gaming and fast-paced video playback.

The BX2035, on the other hand, has a 20-inch display that retains the 1920 x 1080 resolution for a crisp viewing experience. This model is particularly designed for users who prefer a more compact setup without sacrificing screen quality. Like its larger counterpart, the BX2035 employs LED backlighting and a similar dynamic contrast ratio, ensuring that colors remain vibrant while enhancing power savings during operation.

The BX2235 is positioned between the BX2035 and BX2335 with a 22-inch display. This monitor combines the features of the others in the series, providing users with a balance of size and performance. The 1920 x 1080 resolution paired with LED technology continues the trend of delivering clear imagery and sharp details. Each monitor in the BX series comes equipped with an array of connectivity options, including VGA and DVI, enabling versatility when connecting to various devices.

In addition to their impressive display capabilities, the Samsung BX series is equipped with eco-friendly features that minimize energy consumption without compromising performance. The monitors feature an ergonomic design, often including an adjustable stand, making it easy to find the most comfortable viewing angle. The slim bezels lend a modern aesthetic and promote a seamless multi-monitor setup.

Overall, the Samsung BX2335, BX2035, and BX2235 monitors exemplify a commitment to high-quality display technology, energy efficiency, and user-focused design, making them excellent options for diverse computing needs. Whether for work, entertainment, or gaming, these monitors provide reliable performance and stunning visuals.
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