Manuals / Samsung / Kitchen Appliance / Cooking

Samsung C61RCCN/XEO, C61RCAST/XAG Service, What does it mean when the burner does not glow red?

Models: C61RCAST/XAG C61RCCN/XEO

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Warranty and Service (Continued)

What does it mean when the burner does not glow red?

EN

•The selected temperature of the cooking zone is maintained by a sensor that cycles the zone on and off, so the surface cooking area will not always glow red. If you select a low heat setting, the heat will cycle on and off more frequently than at higher settings. The heat also cycles on and off at the highest setting.

If you request a service call because of an error made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

Service

Before calling for assistance or service, please check the section “Troubleshooting.” If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

•What form does the problem take?

•Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

•Model description

•S / N code (10 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

•if you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting,”

•if the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

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Samsung C61RCCN/XEO, C61RCAST/XAG manual Service, What does it mean when the burner does not glow red?
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C61RCAST/XAG, C61RCCN/XEO specifications

Samsung has consistently made its mark in the world of home appliances, and the C61RCCN/XEO and C61RCAST/XAG models exemplify this commitment to quality and efficiency in kitchen technology. These built-in induction cooktops not only boast impressive designs but also come equipped with a range of advanced features that elevate the cooking experience.

At the heart of the C61RCCN/XEO and C61RCAST/XAG is Samsung's innovative induction technology. This system utilizes electromagnetic energy to directly heat cookware, resulting in rapid and precise temperature control. With induction cooking, achieving the perfect simmer or a quick boil is both efficient and easy, making these cooktops ideal for both novice cooks and experienced chefs.

One standout feature is the Flex Zone, which allows users to combine multiple cooking zones into one large, flexible area. This means that larger pots and pans can be accommodated with ease, providing the versatility needed for various cooking techniques such as sautéing, boiling, or frying. The flexibility enhances the cooktop's usability, making it suitable for a wide range of culinary tasks.

The user-friendly control panel is another impressive aspect of the C61RCCN/XEO and C61RCAST/XAG models. With intuitive touch controls, setting the desired temperature or adjusting cooking times becomes a straightforward process. Additionally, the cooktops offer multiple power levels and a timer function, allowing for even greater precision while cooking.

Safety is also a priority with these models. The auto shut-off feature provides peace of mind by turning off the cooktop when it detects that there has been no activity for a period of time. The residual heat indicator alerts users when the cooktop is still hot, helping to prevent accidental burns.

In terms of design, both cooktops boast a sleek and modern appearance that complements any kitchen aesthetic. Their frameless design allows for seamless integration into countertops, adding a touch of elegance to kitchen spaces. The glass ceramic surface also makes cleaning easy, as it is resistant to stains and scratches.

In summary, the Samsung C61RCCN/XEO and C61RCAST/XAG are advanced induction cooktops that feature innovative technologies like Flex Zone cooking, precise touch controls, and essential safety mechanisms. With their stylish design and user-friendly features, these cooktops are perfect for anyone looking to enhance their cooking experience while ensuring efficiency and safety in the kitchen.