Troubleshooting Guide, 221, Testing the Product

Chapter 14

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

221

Page 221

Image 221

Samsung ME40C, CYTM46LCA user manual Troubleshooting Guide, 221, Testing the Product, Checking the Resolution and Frequency

Contents

LFD Display Table of contents Sound Adjustment System AllShare Play Specifications Copyright Before Using the Product Cleaning Safety PrecautionsSymbols Power off the product and computer Storage Electricity and Safety Installation Product or cause a fire Install the product in a kitchen or near a kitchen counterSloped surface, etc Operation Product failure, an electric shock or fire may result Output ports, etcPage Preparations Checking the Contents Remove the black locking device at the bottom of the box Removing the Packaging for ME55C models only Components Checking the Components Wall-mount Kit Stand Items sold separatelyRCA stereo cable P.52 RCA cable P.50 Audio adapter P.50 Control Panel PartsPanel Key Buttons Description Power off Enter Contents Home modeReturn Return RJ45 Port Description To lock an anti-theft locking device Assembling the Holder-Wire stand Contents Home Launch Button Remote Control Quickly select frequently used functions To place batteries in the remote controlReturn to the previous menu PC, DVI, HDMI, or DisplayPort Remote Control Reception Range Adjusting the OSD with the Remote ControlButtonsDescription Select from Picture, Sound, Network, System or Products 1 Connection Using an IR Stereo Cable sold separately Ventilation Installation on a Perpendicular WallTilting Angle and Rotation Installation on an Indented Wall DimensionsPlane view Model name Installing the Wall Mount Kit Installing the Wall MountPreparing before installing Wall-Mount Wall Mount Kit Specifications Vesa Pin Signal Remote Control RS232CCable Connection RS232C Cable RS232C cable Connector 9-Pin D-Sub to Stereo Cable Pin No Standard Colour SignalLAN Cable Female Signal Connector RJ45Direct LAN cable PC to HUB Cross LAN cable PC to PC Connection Connection Controlling Set control command Viewing control state Get control commandCommand Command type Value range Volume control Power control Input Source An input source code to be set on a product Setting the input source Set Input SourceInput source control Screen mode control PIP On/Off control Auto adjustment control PC and BNC only Full Natural Video Wall Mode ControlSafety Lock Set Video Wall On/Off Video Wall OnWallOn Same as above Nak Set Video Wall Off 10x10 Video Wall Model Set Number Data 10x10 Video Wall Model 1 ~ Pre-connection Checkpoints Connecting and Using a Source DeviceBefore Connecting Connection using the D-SUB cable Analogue type Connecting to a PC Connection Using an Hdmi Cable Connection Using an HDMI-DVI Cable Precautions for using DP Connection Using an DP Cable Changing the Resolution on Windows Vista Changing the ResolutionChanging the Resolution on Windows XP Changing the Resolution on Windows Connection Using the component Cable Connecting to a Video DeviceConnection Using the AV Cable Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connection Using an Hdmi Cable Connecting an External Monitor Connecting to an Audio System Entering MagicInfo mode Connecting the network box Sold separatelyPress Source on the remote control, and select MagicInfo MagicInfo Enter the IP information Select a display modeDouble-check the settings you have just configured Source Menu m → Support → Contents Home → Source → Enter EChanging the Input source Configuring settings for Multi Control Using MDCConfiguring Settings for Multi Control Uninstallation MDC Program Installation/Uninstallation Connecting to MDC What is MDC?Using MDC via RS-232C serial data communications standards Monitor Connection using a direct LAN cable Using MDC via Ethernet Connection using a cross LAN cable Connection Management Launching the program displays the user login window User Login Auto Set ID Cloning Command Retry Getting Started with MDC Menu Bar Main Screen Layout MenusInput Source Change the input source Channel Change the channel Alert Volume Custom Screen Adjustment Adjust the tint for the selected display device Adjust the colors for the selected display deviceAdjust the Hdmi Black Level for the selected display device Color Reduces Mpeg noise to provide improved picture quality SizeControls the LED backlight to maximize picture clarity You can view details of the selected screen size 3D Control Advanced features Adjust the primary color intensity Adjust the screen contrastAdjust the colour temperature for a more natural picture Adjust each color red, green, blue darkness System Setup Sound AdjustmentAdjust the bass for the selected display Adjust the treble for the selected display View the PIP Size of the current display Select the format to display the split screenSelect a PIP input source Channel can be changed if PIP Source is TV Set the product to automatically power on General Fan & TemperatureSelect a method to configure the fan speed Configure the fan speed Lock the buttons on the display device Security OSD DisplayLock the on-screen menus Time On Time Set the time to power on the selected display device Screen Burn Protection End Time Set end time to display screen saver Start Time Set start time to display screen saver Safety Screen Lamp Control Enter a message to display on the screen Enable or disable Ticker Security Reset Tool Settings Options Edit Column Edit Column View the program information Monitor Window Information Resizing a Window Other Functions Create groups and manage the list of sets on a group basis Group Management Deleting Groups Renaming Groups Schedule ManagementCreating Schedules Edit Group window displayed, click Rename Deleting a Schedule Schedule ModificationTo modify a schedule, select the schedule and click Edit To delete a schedule, select the schedule and click Delete IssueSolution Troubleshooting GuideRemote control does not work Following message appearsPage Picture Mode Screen AdjustmentIf the input source is PC, DVI or DisplayPort If the input source is AV, Component, HDMI1, HDMI2 MENUm → Picture → Entere Input source Picture Mode Adjustable options Screen Adjustment Screen AdjustmentMENUm → Picture → Screen Adjustment → Entere Picture Size Input Source Picture Size Picture Sizes available by Input Source Zoom/Position PositionPress the E button Select the Zoom or Position. Press the E button Image Reset PC Screen AdjustmScreen Size 169 / Wide Zoom / Zoom Coarse / Fine Resolution Select Auto AdjustmentMENUm → Picture → Auto Adjustment → Entere Available resolutions Off / 1024x768 / 1280x768 / 1360x768 Aspect Ratio Rotation100 MENUm → Picture → Rotation → Entere Advanced Settings Advanced SettingsInput Source Picture Mode Advanced Settings MENUm → Picture → Advanced Settings → Entere 102 White Balance 10310p White Balance Gamma Motion Lighting 104Expert Pattern Picture Options Input source Picture Mode Picture Options105 Picture Options Colour Tone 106Colour Temp Digital Noise Filter 107 Film ModeHdmi Black Level Motion Plus for ME55C models only MENUm → Picture → Reset Picture → Entere Reset PictureResets your current picture mode to its default settings 108 Sound Mode Sound AdjustmentMENUm → Sound → Sound Mode → Entere 109 110 Sound Effect MENUm → Sound → Speaker Settings → Entere Speaker SettingsAuto Volume Off / Normal / Night 111 Reset all sound settings to the factory defaults Reset SoundMENUm → Sound → Reset Sound → Entere 112 Connecting to a Wired Network Network SettingsMenu m → Network → Network Settings → Enter E Network Automatic Network Settings Wired Network SettingsManual Network Settings Pop-up menu that appears, click Status Connecting to a Wireless Network Automatic Network Setup Wireless Network SettingManual Network Setup How to set up using Wpspbc How to set up manuallyGo to Network Settings screen If your router has a Wpspbc button, follow these steps Menu m → Network → Wi-Fi Direct → Enter E Wi-Fi DirectNetwork Status Menu m → Network → Network Status → Enter E Device Name Using the AllShare Play FunctionSoft AP Multi Control System120 Multi Control Time Sleep Timer121 Clock Set 122 On TimerOn Timer1 ~ On Timer7 Holiday Management Off Timer123 124 Menu LanguageSystem MENUm → System → Menu Language → Entere MENUm → System → Rotate menu → Entere Rotate menu125 126 Eco Solution Security Safety Lock127 Button Lock 128 PIP SettingsMain picture Sub picture PC , DVI , HDMI1 , HDMI2 , DisplayPort 129 Auto Protection TimeMENUm → System → Auto Protection Time → Entere Off / 2 hours / 4 hours / 8 hours / 10 hours Screen Burn Protection Available Pixel Shift Settings and Optimum Settings130 Pixel Shift 131 TimerTimer Immediate display 132Rolling bar / Fading screen Off / Light / Dark 133 TickerMENUm → System → Ticker → Entere Vertical Top / Middle / Bottom 134 Video WallVideo Wall Format Screen Position 135Vertical 136 Source AutoSwitch Settings 137 General 138 Auto PowerSound Feedback Standby Control Temperature Control Power On Adjustment139 Lamp Schedule 140 Anynet+ HDMI-CECAnynet+ HDMI-CEC Anynet+ HDMI-CEC 141 Switching between Anynet+ DevicesAuto Turn Off No / Yes 142 Problem Possible SolutionOff and on again Anynet+ device ... appears on 143 Problem 144 Play ModeDivX Video On Demand Magic Clone Reset System145 Magic Clone PC module power Reset AllSynced power-on Synced power-off Support Software UpdateContact Samsung 147 Contents Home 149 MENUm → Support → Contents Home → Source → EntereAllShare Play Edit Name AllShare Play What is AllShare Play?150 USB HDD greater than 2TB is not supported File system and formats 151Compatible devices with AllShare Play Connecting a USB device Using a USB deviceMENUm → Support → Contents Home → AllShare Play → Entere 152 153 Connecting to a PC over a networkBackground Music On and Background Music Setting features 154 Using the AllShare Play features 155 Using the Basic AllShare Play FeaturesSorting the file lists Sort Criteria Operation Videos Photos Music Playing Selected Files 156Copying Files Creating a Playlist 157 My listMy list options Option Name Operations Recently played Whats new Playlist Videos Using the Play Continuously Function Resume Play158 Playing a Video Viewing a Photo or Slide Show Photos159 Playing Music Music160 Option Name Operations Videos Photos Music Videos / Photos / Music Play Option menu161 162 Supported Subtitle and AllShare Play file formats Supported image resolutions163 Subtitle Supported music file formats 164Supported Video Formats File Extension Type Codec Comments 165 166 Read before using MagicInfo Lite playerMagicInfo Lite 167 Contents Video Audio 168 Flash 169 Vertical text 1703D Shadow Effects not supported 171 Access the server you have assigned to your deviceApproving a connected device from the server To specify the group 172Device Group Select 173 MagicInfo LiteMagicInfo Lite player Network schedule Internal Auto Play 174Local schedule USB Device Auto Play 175 Registering a Local schedule 176Local Schedule Manager Duration 177Select Duration Modifying a Local schedule 178 Deleting a Local schedule 179Select Edit Next, select Delete Running a Local schedule 180Stopping a Local schedule Select Stop Details of the schedule will be displayed 181Viewing the details of a Local schedule Device. Select Yes to copy the files 182Copying a Local schedule Copying content Content managerSelect Content manager in the MagicInfo Lite menu screen 183 184 Deleting content Server Network Settings Settings185 Active / Passive 186 187 When Content is RunningViewing the details of the content that is running 188 Safety Remove USB DevicePIP Off / On Background Music Off / On MagicInfo Premium S Read before using MagicInfo Premium S PlayerFile Formats Compatible with MagicInfo Premium S Player 189 Image 190 Charts Vertical text Flash Power PointMasked Image, Tiled Image content not supported 191 Template files 192Creation/editing/playback are only available Template Manager Supported in USB Device Auto Play Network Schedule Multiframe 193Template files and LFD.lfd files More than one sound output cannot be used Others 194 195 196 MagicInfo Premium S Player MagicInfo Premium S197 Template Player 198 199 200 201 Local Schedule Manager 202 203 204 205 206 Registering a Template 207Template Manager 208 Contents Select sound or background music 209 210 211 To run MagicInfo Premium S, connect to a network 212 213 214 215 MagicInfo Videowall S Read before using MagicInfo Videowall S PlayerFile Formats Compatible with MagicInfo Videowall S Player 216 Video 217 Restrictions 218Only one video Videos file can be played per client Available Not available MagicInfo Videowall S Default Storage219 Port 220 Testing the Product Troubleshooting GuideChecking the Resolution and Frequency 221 Screen issue Installation issue PC modeNot Optimum Mode is displayed 222 223 Adjust Brightness and Contrast Sharpness 224 Go to Sound and change Speaker Select to Internal Sound issue225 Source device issue Remote control issueThere is audible sound when the volume is muted 226 There is no sound in Hdmi mode Other issue227 Small particles are found on the edges of the product Output settings again. Ensure the set is turned on PC display settings cannot be saved228 IR sensor is not functioning How can I change the resolution? Settings229 Question Answer Question How do I set powersaving mode?230 231 232 233 Power Indicator PowerSaverPower Consumption ME32C 234 Pixel Clock Sync Polarity KHz MHz Preset Timing Modes235 236 237 AppendixContact Samsung World Wide 238 239 240 241 242 243 244 0685 88 99 2450800 300 211350370 246 Product damage caused by customers faultNot a product defect Others Applicable in countries with separate collection systems 247Correct disposal of batteries in this product 248 Optimum Picture Quality and Afterimage Burn-in PreventionOptimum Picture Quality Your monitor Switch between 2 colours every 30 minutes as shown above Powering Off, Screen Saver and Power Saving Mode249 Prevention of Afterimage Burn-in Move and change text every 30 minutes as shown below 250 251 Licence 252 Terminology