troubleshooting
Before requesting service, please check the following.
symptom | check | remedy |
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the unit will not turn on. | • Is the power cord plugged | • Connect the power plug to |
| into the outlet? | the outlet. |
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a function does not work when | • Has the Wireless Audio with | • Disconnect the power plug |
the button is pressed. | Dock or the remote been | and connect it again. |
| exposed to static electricity? |
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sound is not produced. | • Is the unit properly | • Connect it correctly. |
| connected to device? | • Press the Mute button to |
| • Is the Mute function on? | cancel the function. |
| • Is the volume set to | • Adjust the volume. |
| minimum? |
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the remote control does not | • Are the batteries drained? | • Replace with new batteries. |
work. | • Is the distance between | • Operate closer to the main |
| remote control and main | unit. |
| unit too far? |
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• Check if your | • Make sure the Network | |
| Connection is set to | |
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| Wireless (General). |
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| • Make sure the Wireless |
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| Audio with Dock unit is |
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| connected to a wireless IP |
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| router or modem. |
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the soundshare (tV pairing) | • Is your TV a supporting | • Check whether your TV is a |
failed. | model? | supporting model or not. |
| • Is your TV firmware the | (http://www.samsung.com) |
| latest version? | • Update your TV with the |
| • Does an error occur in | latest firmware. |
| connection? | • Reset the unit. |
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| Press the WPS/RESET |
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| button in the TV mode. |
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| • Contact the call centre. |
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EnG
●trouBlEsHootinG
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