5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

(Connected using the D-sub cable)

screen?

Check the cable connecting the PC and the product.

 

 

(Connected using the DVI cable)

 

If the message appears on the screen even if the cable is

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

1. This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

turned on.

 

2. This occurs when two monitors are connected,

 

<MagicReturn> is <On> and Magictune is running. In this

 

case, characters on the Magictune OSD may appear

 

corrupted. To run the Magictune, the <MagicReturn> must

 

be set to <Off>. Please restart your PC, set the

 

<MagicReturn> to <Off> and run the Magictune.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <MagicAngle>.

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the <OSD Adjustment Lock> function is set to Off.

The color is weird / The picture is displayed in black and white

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

Troubleshooting

5-2

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Samsung E1720NR user manual Before Requesting Service, Blank screen appears / I cannot turn the product on

E1720NR specifications

The Samsung E1720NR is a compact and stylish notebook that aims to deliver an efficient computing experience, especially for users on the go. This portable device is designed with essential features and specifications catering to everyday computing tasks, making it an ideal choice for students, professionals, and casual users.

One of the standout features of the E1720NR is its lightweight design. Weighing in at just over 3 pounds, this notebook is easy to carry, fitting comfortably in a backpack or briefcase. With dimensions that promote portability, it becomes a convenient travel companion for individuals who need reliable computing while away from home or the office.

Powering the Samsung E1720NR is an Intel Dual-Core processor that ensures smooth performance for multitasking. Whether browsing the internet, streaming videos, or working on productivity applications, the notebook's CPU efficiently handles various tasks without significant lag. It also comes equipped with adequate RAM to support these operations seamlessly.

The display of the E1720NR features a vibrant 17.3-inch HD screen, providing ample space for users to immerse themselves in their work or entertainment. The larger display is particularly beneficial for users who engage in graphic design, video editing, or enjoy watching movies, ensuring that every detail is crisp and clear.

In terms of storage, the Samsung E1720NR offers a sizable hard drive that is essential for storing large files, software applications, and multimedia. This feature allows users to keep their important documents and media right at their fingertips without the need for external storage solutions.

Connectivity options are plentiful with the E1720NR, offering multiple USB ports, HDMI output, and a built-in SD card reader. These ports allow for easy connection to peripherals such as printers, external drives, and other devices. Additionally, integrated Wi-Fi and Ethernet capabilities ensure users can stay connected to the internet, whether at home or in public spaces.

Battery life is another critical parameter where the E1720NR shines. With its energy-efficient components, the notebook can sustain extended usage periods without frequent recharging. This is especially beneficial for users who spend long hours working away from power outlets.

Overall, the Samsung E1720NR combines portability, performance, and practicality, making it a well-rounded option for those looking for a dependable notebook to meet their everyday needs. With its user-friendly features and modern design, it continues to be a competitive entry in the realm of budget-friendly laptops.