Samsung EC-D420ZSAA, EC-A402ZRBA/US manual ㆍExposure is excessive → Reset exposure compensation

Models: EC-A402ZBBA/E1 EC-A402ZRBA/US EC-D420ZSAA EC-A402ZBAA EC-A402ZSBA/US EC-A402ZSBA/E1 EC-A402ZRBA/E1

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Before contacting a service centre

The images don't play back

Incorrect file name (Violation of DCF format)

Do not change the image file name

Colour of image is different to the original scene

White balance setting is incorrect

Select appropriate White balance

Images are too bright

Exposure is excessive

Reset exposure compensation

When using the PC’s explorer, the [Removable Disk] file does not show

Cable connection is incorrect

Check the connection The camera is off

Turn the camera on

The operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2~10.3. Alternatively the PC does not support USB

Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2~10.3 to PC that supports USB The camera driver is not installed

Install a [USB Storage Driver]

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Samsung EC-D420ZSAA, EC-A402ZRBA/US ㆍExposure is excessive → Reset exposure compensation, ㆍCable connection is incorrect