Before contacting a service centre
The camera buttons do not operate
Camera malfunction
A card error has occurred while the memory card is in the camera.
Incorrect memory card format
The images don't play back
Incorrect file name (Violation of DCF format)
Do not change the image file name
Colour of image is different to the original scene
White balance or effect setting is incorrect
Select appropriate White balance and effect
Images are too bright
Exposure is excessive
Reset exposure compensation
No image on external monitor
The external monitor has not been connected properly with the camera Check the connection cables
There are incorrect files in the memory card Insert a memory card that has correct files
When using the PC’s explorer, the [Removable Disk] file does not show
Cable connection is incorrect Check the connection
The camera is off Turn the camera on
The operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 10.0 or later. Alternatively the PC does not support USB
Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 10.0 or later to PC that supports USB The camera driver is not installed
Install a [USB Storage Driver]
