Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.
Situation | Suggested remedies |
| Make sure that the battery is inserted. |
Cannot turn on the | Make sure that the battery is inserted |
camera | correctly. |
| Charge the battery. |
|
|
| Charge the battery. |
| Your camera may be in Power save |
The power turns off | mode. (p. 79) |
suddenly | The camera may turn off to prevent the |
| memory card from being damaged due |
| to an impact. Turn on your camera again. |
|
|
| The battery may lose power more quickly |
| in low temperatures (below 0° C). Keep |
| the battery warm by putting it into your |
| pocket. |
The camera is losing | Using the flash or recording videos |
battery power quickly | depletes the battery quickly. Recharge |
| if needed. |
| Batteries are consumable parts that must |
| be replaced over time. Get a new battery |
| if the battery life is diminishing quickly. |
|
|
Situation | Suggested remedies |
| There is no space on the memory card. |
| Delete unnecessary files or insert a new |
| card. |
| Format the memory card. (p. 79) |
| The memory card is defective. Get a |
Cannot take photos | new memory card. |
| Make sure that the camera is switched |
| on. |
| Charge the battery. |
| Make sure that the battery is inserted |
| correctly. |
|
|
The camera freezes | Remove the battery and insert it again. |
|
|
| The flash option may be set to Off. |
The flash does not work | (p. 42) |
You cannot use the flash in the d, | |
| v, or some s modes. |
|
|
The flash fires | The flash may fire due to static electricity. |
unexpectedly | This is not a malfunction of the camera. |
|
|
The date and time are | Set the date and time in the display settings |
incorrect | menu. (p. 79) |
|
|
Appendixes 88