Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
	• Ensure that the battery is inserted.
Cannot turn on the	•	Ensure that the battery is inserted
camera		correctly. (p. 17)
	•	Charge the battery.
	•	Charge the battery.
	• Your camera may be in Auto Power Off
The power turns off		mode. (p. 101)
suddenly	•	The camera may turn off to prevent the
		memory card from being damaged due
		to an impact. Turn on your camera again.

	• The battery may lose power more quickly
		in low temperatures (below 0 °C/32 °F).
		Keep the battery warm by putting it into
		your pocket.
The camera is losing	•	Using the ﬂash or recording videos
battery power quickly		depletes the battery quickly. Recharge
		if needed.
	• Batteries are consumable parts that must
		be replaced over time. Get a new battery
		if the battery life is diminishing quickly.

Situation	Suggested remedies

•There is no space on the memory card. Delete unnecessary ﬁles or insert a new card.

•Format the memory card.

•The memory card is defective. Get a new

Cannot capture photos

memory card.

•Make sure that the camera is switched on.

•Charge the battery.

•Make sure that the battery is inserted correctly.

	The camera freezes	Remove the battery and insert it again.
		While you use the camera, it may heat up.
	The camera heats up	This is normal and should not affect your
		camera’s lifespan or performance.

	The ﬂash does not	• The ﬂash option may be set to Off.
	The ﬂash does not	(p. 52)
	work	(p. 52)
	work	• You cannot use the ﬂash in some modes.
		• You cannot use the ﬂash in some modes.

Appendixes 114

EC-ST76ZZBPLRU, EC-ST77ZZBPLRU, EC-ST76ZZFPRRU, EC-ST77ZZFPBE2, EC-ST76ZZBPWE2 specifications

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Before contacting a service center

Situation

Suggested remedies

The power turns off

mode. (p. 101)

suddenly

if needed.

Situation

EC-ST76ZZBPLRU, EC-ST77ZZBPLRU, EC-ST76ZZFPRRU, EC-ST77ZZFPBE2, EC-ST76ZZBPWE2 specifications