Before contacting a service centre
The images don't play back
Incorrect file name (Violation of DCF format)
Do not change the image file name
Colour of image is different to the original scene
White balance setting is incorrect
Select appropriate White balance
Images are too bright
Exposure is excessive
Reset exposure compensation
No image on external monitor
The external monitor has not been connected properly with the camera Check the connection cables
There are incorrect files in the memory card Insert a memory card that has correct files
When using the PC’s explorer, the [Removable Disk] file does not show Cable connection is incorrect
Check the connection The camera is off
Turn the camera on
The operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2 ~ 10.3. Alternatively the PC does not support USB
Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2 ~ 10.3 to PC that supports USB The camera driver is not installed
Install a [USB Storage Driver]
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