Turn the camera on

Before contacting a service center

The flash does not fire

Flash off mode has been selected

Dis-engage flash off mode

The camera mode can't use the flash

Refer to the FLASH instruction (p.35)

Incorrect date and time is displayed

The date and time have been set incorrectly or the camera has adopted the default settings

Reset the date and time correctly

The camera buttons do not operate

Camera malfunction

Remove/re-insert battery and switch the camera on

A card error has occurred while the memory card is in the camera. Incorrect memory card format

Re-format the memory card (p.58)

The images don't play back

Incorrect file name (Violation of DCF format)

Do not change the image file name

Color of image is different to the original scene

White balance or effect setting is incorrect

Select appropriate White balance and effect

Images are too bright

Exposure is excessive

Reset exposure compensation

No image on external monitor

The external monitor has not been connected properly with the camera

Check the connection cables

There are incorrect files on the memory card Insert a memory card that has correct files

When using the PC’s explorer, the [Removable Disk] file does not show Cable connection is incorrect

Check the connection The camera is off

The operating system is not Windows XP, Vista, 7 / Mac OS 10.4. Alternatively the PC does not support USB

Install Windows XP, Vista, 7 / Mac OS 10.4 to PC that supports USB

A part of the LCD screen does not occasionally turn on or a spot appears

Although the LCD screen is manufactured with high precision technology, the precision pixels are not occasionally lighted or the red, white and blue spots appear

This phenomenon does not affect the quality of the recorded image and it is not a malfunction

A vertical line appears on the LCD screen when taking a picture of a

bright object

If a subject is exposing bright lights, a gray, black, red or purple vertical line may appear

This is a phenomenon called smear and it does not affect the quality of the recorded image. This is not a malfunction

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