Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation

Suggested remedies

Cannot turn on the

Ensure that the battery is inserted.

Ensure that the battery is inserted correctly. (p. 20)

camera

Charge the battery.

 

 

Charge the battery.

The power turns off

Your camera may be in Auto Power Off mode. (p. 109)

The camera may turn off to prevent the memory card

suddenly

 

from being damaged due to an impact. Turn on your

 

 

 

 

camera again.

 

 

 

 

The battery may lose power more quickly in low

 

 

temperatures (below 0 °C/32 °F). Keep the battery warm

 

by putting it into your pocket.

The camera is losing

Using the flash or recording videos depletes the battery

battery power quickly

quickly. Recharge if needed.

 

Batteries are consumable parts that must be replaced

 

 

over time. Get a new battery if the battery life is

 

 

diminishing quickly.

Situation

Suggested remedies

 

There is no space on the memory card. Delete

 

unnecessary files

or insert a new card.

Cannot capture

Format the memory card.

The memory card is defective. Get a new memory card.

photos

Make sure that the camera is switched on.

 

 

Charge the battery.

 

Make sure that the battery is inserted correctly.

The camera freezes

Remove the battery and insert it again.

 

 

The camera heats up

While you use the camera, it may heat up. This is

normal and should not affect your camera’s lifespan or

 

performance.

 

 

 

 

 

The flash does not

The flash option

may be set to Off. (p. 60)

work

You cannot use the flash in some modes.

Appendixes 122

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Samsung ECWB2100BPBUS, EC-WB2100BPBUS, EC-WB2100BPRUS Before contacting a service center, Situation Suggested remedies