Before contacting a service center

Situation

Suggested remedies

The TV does not

Make sure that the camera is correctly connected to the

 

TV with the A/V cable.

display your photos

Make sure that your memory card contains photos.

 

Your computer does

Make sure that the USB cable is connected correctly.

Make sure that your camera is switched on.

not recognize your

Make sure that you are using a supported operating

camera

 

system.

 

 

 

 

 

Your computer

The file transmission may be interrupted by static

disconnects the

camera while

electricity. Disconnect the USB cable and connect it again.

transferring files

 

 

 

Videos may not play on some video player programs.

Your computer

To play video files captured with your camera, use the

cannot play videos

Multimedia Viewer program that you can install with the

 

i-Launcher program on your computer.

 

 

 

Situation

Suggested remedies

 

End i-Launcher and restart the program.

 

Make sure that i-Launcheris set to On in the settings

 

menu. (p. 107)

i-Launcher is not

Depending on your computer's specifications

 

and environment, the program may not launch

functioning properly

 

 

automatically. In this case, click Start All Programs

 

 

 

 

Samsung i-Launcher Samsung i-Launcher on

 

 

your computer. (For Windows 8, click Start All apps

 

 

Samsung i-Launcher.)

Your TV or computer

SDXC memory cards use the exFAT file system. Ensure

cannot display photos

and videos that are

that the external device is compatible with the exFAT file

stored on a SDXC

system before connecting the camera to the device.

memory card.

 

 

 

 

Your computer does

SDXC memory cards use the exFAT file system. To use

SDXC memory cards on a Windows XP computer,

not recognize a SDXC

download and update the exFAT file system driver from

memory card.

the Microsoft website.

 

Appendixes 124

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Image 125
Samsung EC-WB2100BPRUS TV does not, TV with the A/V cable, Display your photos, Make sure that your camera is switched on