Solving Common Problems

Before contacting the after-sales service, perform the following simple checks. They may save your time and expense of an unnecessary call.

Problem

Explanation/Solution

The air conditioner does not operate at all

Check that the breaker used for the air conditioner is switched on.

Wired Remote Controller

The air conditioner does not operate with the remote controller

is displayed on the wired remote controller. In this case, turn the air conditioner off and contact your dealer.

Wired Remote Controller

When turning on/off the air conditioner, it is not turned On/Off immediately.

In case of using the wired remote controller for a group, the air conditioners connected to the remote controller are turned on/off in order. Thus, it takes some time(up to 32 seconds).

Wireless Remote Controller

The air conditioner does not operate with the remote controller

Check that there are no obstacles between you and the remote control sensor.

Check the wireless remote controller batteries.

Check that you are close enough to the remote control sensor. (7 metres/ yards or less).

Wireless Remote Controller

No beep is heard when you

Check that you are pointing the remote controller at the remote

press

(On/Off) on the

control sensor of the receiver & display unit.

remote controller

Replace the remote controller batteries if necessary.

 

 

The air conditioner does

Check that the correct operating mode has been selected.

not cool or heat

The room temperature may be too low or too high.

Dust may be blocking the air filter guard; refer to page 11 for cleaning instructions.

Check that there is no obstacle in front of the outdoor unit.

When heating, the required

Check that the required temperature has been set correctly.

room temperature is never

Increase the fan speed.

reached and the air

 

conditioner frequently stops

 

 

 

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Samsung EH070CAV, EH052CAV, EH035CAV, UH070CAV, UH052CAV, UH035CAV user manual Solving Common Problems, Wired Remote Controller