Samsung SMART CAMERA NX1000 Appendix > Before contacting a service center

Appendix > Before contacting a service center

Situation	Suggested remedies
The display or buttons	Remove the battery and insert it again.
do not work
	•	Turn off your camera, and then turn it on
		again.
The memory card has	•	Remove your memory card, and then insert it
		again.
an error
	•	Format your memory card.
	See "Cautions when using memory cards" for
	more details. (p. 154)
Your TV or computer	SDXC memory cards use the exFAT file system.
cannot display photos
	Ensure that the external device is compatible
and videos that are
	with the exFAT file system before connecting the
stored on an SDXC
	camera to the device.
memory card.
Your computer does	SDXC memory cards use the exFAT file system.
	To use SDXC memory cards on a Windows XP
not recognize an
	computer, download and update the exFAT file
SDXC memory card.
	system driver from the Microsoft website.
	If you change the name of a file, your camera
Cannot display files	may not play the file (the name of the file should
	meet the DCF standard). If you encounter this
	situation, display files on your computer.

Situation	Suggested remedies
	•	Ensure that the focus option you set is
		suitable for the kind of shot you are capturing.
The photo is blurry	•	Use a tripod to prevent your camera from
		shaking.
	•	Ensure that the lens is clean. If not, clean the
		lens. (p. 149)
The colors in the	An incorrect White Balance can create
photo do not match	unrealistic color. Select the proper White
the actual scene	Balance option to suit the light source. (p. 61)
	Your photo is overexposed.
	•	Adjust the aperture value or the shutter
The photo is too bright		speed.
	•	Adjust the ISO sensitivity. (p. 60)
	•	Turn off the flash. (p. 76)
	•	Adjust the exposure value. (p. 85)
	Your photo is underexposed.
	•	Adjust the aperture value or the shutter
The photo is too dark		speed.
	•	Adjust the ISO sensitivity. (p. 60)
	•	Turn on the flash. (p. 76)
	•	Adjust the exposure value. (p. 85)

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