128 | Samsung EV-NX11ZZBABDK, EV-NX11ZZBCBDE, EV-NX11ZZBABUS, EV-NX11ZZBABDE

Appendix

Before contacting a service center

If you are having trouble with your device, try these troubleshooting solutions before contacting a service professional.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
Cannot turn on the	•	Ensure that the battery is inserted.
Cannot turn on the	•	Ensure that the battery is inserted correctly.
camera	•	Ensure that the battery is inserted correctly.
camera	•	Charge the battery.
	•	Charge the battery.

	•	Charge the battery.
	•	Your camera may be in Power save mode.
The power turns off		(p. 97)
The power turns off	•	The camera may be turned off automatically
suddenly	•	The camera may be turned off automatically
suddenly		to prevent the memory card from being
		to prevent the memory card from being
		damaged due to excessive heat. Turn on your
		camera again.

	•	The battery may lose power more quickly in
		low temperatures (below 0° C/32°F). Keep the
		battery warm by putting it into your pocket.
The camera is losing	•	Using the ﬂash or recording videos depletes
battery power quickly	•	the battery quickly. Recharge if needed.
	•	Batteries are consumable parts that must be
		replaced over time. Get a new battery if the
		battery life is diminishing quickly.

Situation	Suggested remedies
	•	There is no space on the memory card.
		Delete unnecessary ﬁles or insert a new card.
	•	When the AF Priority function is turned on,
		you cannot capture a photo unless the focus
		is set correctly. Set AF Priority to Off or focus
		on the subject correctly. (p. 64)
Cannot capture	•	Format the memory card.
photos	•	The memory card is defective. Get a new
		memory card.
	•	The memory card is locked. Unlock the card.
		(p. 122)
	•	Ensure that the camera is switched on.
	•	Charge the battery.
	•	Ensure that the battery is inserted correctly.

The camera freezes	Remove the battery and insert it again.

The camera heats up	While using the camera, it may heat up. This
The camera heats up	is normal and should not affect your camera’s
	lifespan or performance.

The ﬂash ﬁres	The ﬂash may ﬁre due to static electricity. The
unexpectedly	camera is not malfunctioning.

The ﬂash does not	•	The ﬂash option may be set to Off. (p. 70)
work	•	You cannot use the ﬂash in some modes.

The date and time are	Set the date and time in the display settings
incorrect	menu.