Appendix

Before contacting a service center

If you are having trouble with your device, try these troubleshooting solutions before contacting a service professional.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation

Suggested remedies

Cannot turn on the

Ensure that the battery is inserted.

Ensure that the battery is inserted correctly.

camera

Charge the battery.

 

 

 

 

 

Charge the battery.

 

Your camera may be in Power save mode.

The power turns off

 

(p. 97)

The camera may be turned off automatically

suddenly

 

to prevent the memory card from being

 

 

 

 

damaged due to excessive heat. Turn on your

 

 

camera again.

 

 

 

 

The battery may lose power more quickly in

 

 

low temperatures (below 0° C/32°F). Keep the

 

 

battery warm by putting it into your pocket.

The camera is losing

Using the flash or recording videos depletes

battery power quickly

the battery quickly. Recharge if needed.

 

Batteries are consumable parts that must be

 

 

replaced over time. Get a new battery if the

 

 

battery life is diminishing quickly.

 

 

 

Situation

Suggested remedies

 

There is no space on the memory card.

 

 

Delete unnecessary files or insert a new card.

 

When the AF Priority function is turned on,

 

 

you cannot capture a photo unless the focus

 

 

is set correctly. Set AF Priority to Off or focus

 

 

on the subject correctly. (p. 64)

Cannot capture

Format the memory card.

photos

The memory card is defective. Get a new

 

 

memory card.

 

The memory card is locked. Unlock the card.

 

 

(p. 122)

 

Ensure that the camera is switched on.

 

Charge the battery.

 

Ensure that the battery is inserted correctly.

 

 

The camera freezes

Remove the battery and insert it again.

 

 

The camera heats up

While using the camera, it may heat up. This

is normal and should not affect your camera’s

 

lifespan or performance.

 

 

The flash fires

The flash may fire due to static electricity. The

unexpectedly

camera is not malfunctioning.

 

 

 

The flash does not

The flash option may be set to Off. (p. 70)

work

You cannot use the flash in some modes.

 

 

The date and time are

Set the date and time in the display settings

incorrect

menu.

 

 

 

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Samsung EV-NX11ZZBABDK, EV-NX11ZZBCBDE, EV-NX11ZZBABUS, EV-NX11ZZBABDE, EV-NX11ZZBABFR, EV-NX11ZZBABIT, EV-NX11ZZBABES manual 128

EV-NX11ZZBABVN, EV-NX11ZZBABIR, EV-NX11ZZBABIT, EV-NX11ZZBCBRU, EV-NX11ZZBABCZ specifications

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