Appendix > Before contacting a service center

Situation

Suggested remedies

The display or buttons

Remove the battery and insert it again.

do not work

 

 

 

 

 

 

Turn off your camera, and then turn it on

 

 

again.

The memory card has

Remove your memory card, and then insert it

 

again.

an error

 

Format your memory card.

 

 

See "Cautions when using memory cards" for

 

more details. (p. 155)

 

 

 

Your TV or computer

SDXC memory cards use the exFAT file system.

cannot display photos

Ensure that the external device is compatible

and videos that are

with the exFAT file system before connecting the

stored on an SDXC

camera to the device.

memory card.

 

 

 

 

Your computer does

SDXC memory cards use the exFAT file system.

To use SDXC memory cards on a Windows XP

not recognize an

computer, download and update the exFAT file

SDXC memory card.

system driver from the Microsoft website.

 

 

 

 

If you change the name of a file, your camera

Cannot display files

may not play the file (the name of the file should

meet the DCF standard). If you encounter this

 

 

situation, display files on your computer.

 

 

 

Situation

Suggested remedies

 

Ensure that the focus option you set is

 

 

suitable for the kind of shot you are capturing.

The photo is blurry

Use a tripod to prevent your camera from

 

shaking.

 

 

 

Ensure that the lens is clean. If not, clean the

 

 

lens. (p. 150)

 

 

The colors in the

An incorrect White Balance can create

photo do not match

unrealistic color. Select the proper White

the actual scene

Balance option to suit the light source. (p. 61)

 

 

 

Your photo is overexposed.

 

Adjust the aperture value or the shutter

The photo is too bright

 

speed.

Adjust the ISO sensitivity. (p. 60)

 

 

Turn off the flash. (p. 76)

 

Adjust the exposure value. (p. 85)

 

 

 

Your photo is underexposed.

 

Adjust the aperture value or the shutter

The photo is too dark

 

speed.

Adjust the ISO sensitivity. (p. 60)

 

 

Turn on the flash. (p. 76)

 

Adjust the exposure value. (p. 85)

 

 

 

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