Samsung SMART CAMERA NX210 Appendix > Before contacting a service center

Appendix > Before contacting a service center

Situation	Suggested remedies
	This camera can have minute distortion when
Photos are distorted	using a wide-angle lens that enables shooting
	with a wide angle of view. This is normal, and
	does not cause malfunction.
Playback screen does	•	Ensure that HDMI cable is properly connected
not appear on the	•	to the external monitor.
connected external		Ensure that the memory card is properly
device		recorded.
	•	Ensure that the USB cable is connected
Your computer does	•	correctly.
not recognize your		Ensure that your camera is switched on.
camera	•	Ensure that you are using a supported
		operating system.
Your computer	The file transfer may be interrupted by static
disconnects the
	electricity. Disconnect the USB cable and
camera while
	connect it again.
transferring files
Your computer cannot	Depending on the software you use, video files
	may not play. To play video files captured with
play videos	your camera, install and use the Intelli-studio
	program on your computer. (p. 141)
Intelli-studio is not	•	End Intelli-studio and restart the program.
	•	You cannot use Intelli-studio on Macintosh
functioning properly
		computers.

Situation	Suggested remedies
Cannot set the DPOF	You cannot set the DPOF for RAW files.
for RAW files
	•	Subject is not in focus. When the subject is
		outside the AF area, shoot by moving the
		subject inside the AF area and half pressing
Auto Focus does not	•	[Shutter].
work		Subject is too close. Step back from the
		subject and shoot.
	•	The focus mode is set to MF. Switch the
		mode to AF.
AEL feature does not	AEL feature does not work in t, M, i,
	g and s modes. Select another mode to
work	use this feature.

•Ensure that the lens is properly mounted.

Lens does not work • Remove the lens from the camera and

		re-mount it.
External flash or GPS	Ensure that the external device is properly
does not work	mounted and turned on.
The date & time	•	Set the date and time again.
	•	This screen appears when the camera’s
settings screen		internal power source is completely
appears when you		discharged. Insert a fully charged battery and
power on the camera		wait at least 72 hours in power off status for
		the internal power source to be recharged.

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