Appendixes
172

Before contacting a service center

Situation Suggested remedies
Your computer does
not recognize your
camera
•
Make sure that the USB cable is
connected correctly.
•
Make sure that your camera is switched
on.
•
Make sure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.
Your computer cannot
play videos
Videos may not play on some video player
programs. To play video files captured
with your camera, use the Multimedia
Viewer program that you can install with
the iLauncher program on your computer.
(p. 117)
iLauncher is not
functioning properly
•
End iLauncher and restart the program.
•
Depending on your computer's
specifications and environment, the
program may not launch automatically. In
this case, click Start All Programs
Samsung iLauncher Samsung
iLauncher on your Windows OS
computer. Or, click Applications
Samsung iLauncher on your Mac
OS computer.
Situation Suggested remedies
Your TV or computer
cannot display photos
and videos that are
stored on an SDXC
memory card
SDXC memory cards use the exFAT file
system. Ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
Your computer does
not recognize an SDXC
memory card
SDXC memory cards use the exFAT file
system. To use SDXC memory cards on
a Windows XP computer, download and
update the exFAT file system driver from the
Microsoft website.
Cannot set the DPOF
for RAW files You cannot set the DPOF for RAW files.
Cannot lock the
exposure value by
pressing [
L
]
You cannot lock the exposure value in some
shooting modes.
External flash or
microphone does not
work
Ensure that the external device is properly
mounted and turned on.